device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working … and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills. More ❯
different protocols in the stack, what the alternatives are and why they have been designed as they are. · The ability to design meaningful experiments and interpret the results. · Good interpersonalskills and the ability to communicate ideas to varied audiences. · It would be nice if you had knowledge/experience of: o Research to investigate novel networking algorithms o More ❯
configure, and upgrade desktops, laptops, peripherals, and mobile devices. Assist with password resets, software installations, and access requests. Escalate complex issues to the appropriate IT teams while maintaining clear communication with users. Maintain accurate records of incidents and resolutions in the IT ticketing system. Support onboarding and offboarding of employees by setting up or decommissioning IT equipment. Ensure compliance with … IT policies, security standards, and best practices. Required Skills & Experience: Previous experience in deskside or end user support … roles. Strong knowledge of Windows and/or Mac operating systems. Familiarity with Microsoft Office 365 and common business applications. Ability to troubleshoot hardware and software issues efficiently. Excellent communication and customer service skills. Able to work independently and manage multiple tasks in a fast-paced environment. Reliable, punctual, and professional demeanor. Desirable: Experience with Active Directory, remote desktop tools More ❯
client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments. What you’ll do: Attend customer sites to carry out IT break … Previous experience in a field-based IT support or break-fix role Strong troubleshooting skills and confidence working with IT hardware Professional, reliable, and customer-focused approach Excellent communication and problem-solving skills Flexible to travel and support multiple locations Full UK Driving Licence and access to own Vehicle (essential) Own basic tool kit, safety boots, and hi More ❯
