Quality & Complaints Officer
- Hiring Organisation
- Xpert Recruitment Solutions Limited
- Location
- Stone, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £28,000
annum with annual company performance bonus Quality matters. Complaints matter. Getting things right matters. Are you experienced in complaints handling, quality assurance or customer service investigations? Do you have an eye for detail, a calm approach under pressure and the confidence to challenge processes when something doesn … someone who enjoys getting to the bottom of things, helping teams improve and making sure customers receive the right outcome. Key Responsibilities Managing the customer complaints programme, ensuring complaints are properly logged, investigated and responded to in line with internal standards and relevant regulations. Personally handling informal and formal ...