1 of 1 Contract Internal Audit Jobs in Staffordshire

receive the right outcome. Key Responsibilities Managing the customer complaints programme, ensuring complaints are properly logged, investigated and responded to in line with internal standards and relevant regulations. Personally handling informal and formal complaint responses with professionalism, empathy and attention to detail. Analysing complaint trends and identifying opportunities … corrective action and continuous improvement. Reviewing call recordings and Body Worn Video footage to establish facts and support complaint investigations. Liaising with internal stakeholders, legal representatives and regulators where required. Managing Subject Access Requests (SARs) and working with internal systems and colleagues to obtain relevant information. ...