Quality & Complaints Officer
- Hiring Organisation
- Xpert Recruitment Solutions Limited
- Location
- Stone, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £28,000
corrective action and continuous improvement. Reviewing call recordings and Body Worn Video footage to establish facts and support complaint investigations. Liaising with internal stakeholders, legal representatives and regulators where required. Managing Subject Access Requests (SARs) and working with internal systems and colleagues to obtain relevant information. Conducting weekly quality reviews ...