Customer Service Representative
- Hiring Organisation
- First Recruitment Group
- Location
- Newcastle, Staffordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 25,000 Annual
products, promotions, policies, and service changes Experience/Skills/Knowledge/Qualifications: Proven experience in a customer service role, ideally within utilities or telecoms Excellent verbal and written communication skills Strong problem-solving skills with a proactive approach Technical understanding of FTTx products, ISP fibre broadband, router connectivity, switches … work flexibly within contact centre operating hoursCustomer-focused mindset with patience, empathy, and professionalism Team-oriented with strong collaboration skills Desirable : Experience in telecoms or fibre-based services Previous contact centre or customer service training Experience within a service support environment Familiarity with service desk/ticketing platforms Sales ...