3 of 3 Contract QA Jobs in Stockport

Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear commentary and actionable recommendations Apply conversational design principles to identify the language and behaviours that influence customer experience, escalation … vulnerability and resolution quality Translate behavioural insight into practical coaching frameworks and performance conversations in collaboration with Quality Assurance, Knowledge and operational teams Support the development of Quality Assurance scoring models and automation features across voice, chat and messaging channels Provide training and practical guidance that enables analysts, managers ...

Power BI, Excel and SQL, ensuring insight is accurate, accessible and structured for wider business use Develop and maintain dashboards that provide stakeholders across Quality Assurance, Operations and Risk with clear commentary and actionable recommendations Apply conversational design principles to identify the language and behaviours that influence customer experience, escalation … vulnerability and resolution quality Translate behavioural insight into practical coaching frameworks and performance conversations in collaboration with Quality Assurance, Knowledge and operational teams Support the development of Quality Assurance scoring models and automation features across voice, chat and messaging channels Provide training and practical guidance that enables analysts, managers ...

motivated individual with a strong background in reviewing and analysing quality data? Creative Support has an established national quality department which undertakes aspects of quality assurance work, compliance and good practice work nationally across our operational services. This includes a robust audit programme, a proactive audit schedule which works proactively … schedule. Excellent writing skills, organisational skills, effective use of time, willingness to work flexibly and strong team work abilities are key elements for the Quality Assurance officer role. You will work within our highly experienced and established Quality Team, as part of a team that responds to specific work requests ...