Service Desk Analyst 1st Line
- Hiring Organisation
- Hays Technology
- Location
- Stroud, Gloucestershire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £18.00 - £20.00/hour £18-20 p/h Umbrella
Deliver high-quality 1st and 2nd line IT support across the organisation. Investigate, troubleshoot and resolve hardware, software and connectivity issues. Administer Active Directory, Azure AD, security groups and distribution lists. Support Microsoft 365, Exchange Online and end-user technologies. Manage incidents and service requests through the Service Desk … modern Microsoft technology estate. You'll ideally have: Experience working within a busy IT support function. Strong knowledge of Microsoft 365, Active Directory and Azure AD. Experience supporting Exchange Online. Knowledge of Service Desk or ITSM ticketing systems. Experience supporting Windows devices and enterprise hardware. Familiarity with Android ...