3 of 3 Contract Customer Service Jobs in Suffolk

Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology … incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking ...

support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment. * Perform Level 1 operational support for tablet-related incidents, service requests, and access requests. * Ensure all tablet devices are configured according to organisational standards and security requirements. * Support device life cycle activities including provisioning … functionality, user authentication, network connectivity, application access, and compliance status. * Conduct quality assurance checks and maintain deployment records using approved checklists. * Ensure devices meet service and operational standards before user handover. 4. End-User Support & Guidance * Provide first-line support for tablet-related incidents and user queries. * Assist users ...

scale operating system patching Planning and undertaking deployment of changes Documenting and raising change requests Occasional overnight working to minimise risk of change to service Pro-active operational support to ensure service availability, monitoring and potentially fixing any in-life operational issues. Capacity management Deep dives and analysis … scope of existing automated patching Urgent vulnerability out of hours patching You'll have the following responsibilities We work as a team to deliver service to our customers' Wifi network with everyone playing a part. As part of this role you can expect to: Take part in daily stand ...