3 of 3 Contract Root Cause Analysis Jobs in Suffolk

operational issues affecting Wifi Home Hubs and associated CPE devices. You will take ownership of challenging technical issues from initial escalation through to root cause identification, acting as the bridge between In-Life Operations and the firmware development teams. An excellent communicator who can clearly articulate complex technical … GitLab, and automated test frameworks. Home networking, IoT devices, and customer connectivity services. RF fundamentals and wireless networking concepts Excellent diagnostic, troubleshooting, and root-cause analysis capability. Code revision, issue tracking and continuous integration tools, i.e. git, JIRA, Gitlab Agile delivery methods and tools, e.g. scrum/ ...

with strong networking expertise and a passion for troubleshooting complex customer-facing broadband and device issues. You will play a key role in identifying root causes, driving resolutions, and improving the performance and reliability of broadband devices deployed across a large customer base. Key Responsibilities Investigate and troubleshoot complex … issues affecting CPE products and broadband services. Perform detailed technical analysis and root cause investigations. Support broadband devices deployed within customer environments. Collaborate with engineering, development, and support teams to resolve technical issues. Manage defects, incidents, and investigations using Jira. Work closely with development teams through GitHub ...

chipsets and driver troubleshooting Experience with TR-069/TR-369 device management technologies Familiarity with Jira, Git, GitLab and automated testing environments Strong root cause analysis and problem-solving skills Ability to work closely with engineering teams, developers and third-party suppliers to drive issues through ...