IT Service Desk- Leiston- ONSITE- 6 months - Inside IR35
- Hiring Organisation
- Hamilton Barnes
- Location
- Leiston, Suffolk, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 150 Annual
install applications and reset passwords for enterprise applications Key incidents between client and partner ticketing systems; coordinate end-to-end printer incident closure within SLA Escalate unresolved calls to relevant application and infrastructure support teams, and act as an escalation point for difficult or controversial tickets Monitor and meet ticket … SLA targets; follow up and close aged tickets Apply temporary and permanent fixes to eliminate recurring issues; proactively assist customers to reduce problem recurrence Create knowledge articles on common issues and identify process improvement opportunities Monitor infrastructure alerts and respond accordingly Act as backup for other functional teams ...