Technician 2
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Ipswich, Suffolk, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £14.90 - £19.33 per hour
primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level … single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting ...