Service Desk Analyst
Sunderland Enterprise Park, Sunderland, Tyne and Wear, England, United Kingdom
Gillespie Recruitment Ltd
in the ITSM system, ensuring users are kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel, Word, Teams) and Windows environments. Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support … service standards and ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating systems. Strong problem-solving abilities with the confidence to escalate when necessary. Excellent communication skills with the ability to provide clear, customer-friendly support. More ❯
Employment Type: Contractor
Rate: £28,000 per annum
Posted: