1 of 1 Contract Major Incident Management Jobs in Surrey

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯