Help Desk Team Leader
Worthing, Sussex, United Kingdom
Randstad Construction and Property
Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows. Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely More ❯
Employment Type: Contract
Rate: GBP 18 Hourly
Posted: