Lead Major Incident Manager
- Hiring Organisation
- Certes IT Service Solutions
- Location
- Milton Keynes, Buckinghamshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £430 - £450 per day + Negotiable
maintaining consistent service delivery and strong adherence to processes across the clients wide technology and operations function. You will also deliver a reporting and analysis function, which will include producing management information and internal KPI reports, as well as making data driven recommendations to improve service performance … volumes. Gather and define reporting requirements, designing dashboards and reports that effectively assess and communicate service performance. Deliver actionable insights to stakeholders through detailed data analysis and identification of service trends and patterns. Ensure all reporting outputs are aligned with governance, audit, and compliance standards, supporting transparency ...