instance strategy, environment strategy, upgrade/migration plans. Support presales/proposal efforts by scoping, estimating, and designing reference architectures. Participate in operational considerations: performance tuning, capacity planning, availability, disasterrecovery, security compliance. Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant More ❯
manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting. Operational Readiness Assurance: Verify deployment readiness by assessing failover, disasterrecovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria. Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain More ❯
the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disasterrecovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large More ❯
Workflow Mailer/Notification issues. Expert level knowledge of Oracle 19c database administration, maintenance, security implementation, upgrade and patching, database performance tuning, sizing and capacity planning, database backup and recovery on a Unix O/S using RMAN and Oracle export/import utilities, administration, and maintenance to provide backup and disaster recovery. Knowledge of installation, configuration, and More ❯
