2 of 2 Contract IT Support Technician Jobs in the Thames Valley

An IT Solutions provider are looking for Service Desk Support Technician to join an engineering technologies solutions company. They are looking for someone with the following: Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle … ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts … meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to More ❯

About the role As a Technician 2 with expertise in the IT domain, you will collaborate with our client's Technical team. You will be responsible for Technical/IT support.Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly … their Team Leader Follow any agreed processes and procedures either from the Authority (site regulations etc) Other stuff we're potentially looking for: SC Clearence (Mandatory) What's in it for you? - Our client loves to reward their people for doing a great job. The daily rate: Umbrella Rate: £18.87 per hour (via a Hays approved umbrella company).PAYE More ❯