5 of 5 Contract Root Cause Analysis Jobs in the Thames Valley

external customers. Maintain impeccable case hygiene and customer-related files and records. Customer Advocate providing support to users/administrators of our platform. Experience assessing, troubleshooting, resolving, and providing root cause analysis for Product issues related to upgrades, cloning, tables, reporting, performance analytics etc. Excellent written and verbal communication skills with the ability to clearly articulate solutions More ❯

the Group IT Service Desk Ensuring all changes to production services are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and More ❯

standards. Key responsibilities include: Producing accurate estimates for test cases and scripts Executing tests and reporting on progress as required Raising defects with detailed information for effective debugging and root cause analysis Demonstrating a strong understanding of testing best practices and the development lifecycle Displaying excellent interpersonal and organisational skills The successful QA Test Analyst will have More ❯

and mitigate threats Design, maintain, and continuously enhance playbooks, response frameworks, and tabletop exercises, incorporating threat intelligence and detection insights from CrowdStrike and Splunk to mature IR readiness. Lead root cause analysis and develop actionable remediation plans; deliver executive-level reporting and trend analysis using integrated dashboards, combining insights from Splunk and Defender data sources. Serve More ❯

security best practices. Ability to mentor junior developers and support team development. Clear, confident communication with both technical and non-technical stakeholders. Strong problem-solving skills and experience in root cause analysis. Apply now to join a forward-thinking team delivering high-performance systems in one of the UK's most innovative telecom projects. More ❯