1 of 1 Contract Influencing Skills Jobs in Tyne and Wear

successful transition of new services and applications into live operations. Ensure service readiness processes are followed and operational support requirements are clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles … experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. Strong stakeholder management and communication skills with the ability to engage at all levels. Experience managing support teams and coordinating cross-functional technical resources. Ability to work effectively in high ...