3 of 3 Contract Service Delivery Jobs in Tyne and Wear

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a 12 month fixed term contract basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of … service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors … to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management More ❯

We are seeking an experienced Delivery Manager for our public sector end client, to lead the delivery of citizen-facing digital services within a cross-functional team. This is a high-impact role focused on improving user journeys and ensuring alignment across multiple teams and stakeholders. Key Responsibilities Lead agile delivery across design, research, testing, and development … workstreams. Facilitate agile ceremonies, maintain delivery plans, and produce progress reports. Collaborate with senior stakeholders to ensure delivery alignment across departments. Drive adherence to GDS standards and user-centred design principles. Manage complex team dynamics and foster a culture of collaboration and continuous improvement. Skills & Experience Proven experience as an Agile Delivery Manager in digital service … Experience of GDS standards and user-centred design (UCD) principles. (Essential) Ability to plan and deliver across multiple workstreams in a structured, strategic way. If you're an experienced Delivery Manager who can lead complex digital projects and build strong stakeholder relationships, apply now to join a team delivering meaningful change. To From Record Yes No Always use these More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯