1 of 1 Contract Supplier Management Jobs in Tyne and Wear

JOB DETAILS Job Title: UKI Technology Services - UK North Associate Management Lead - 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams) to support employees in the Newcastle office … organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and customer satisfaction ratings. Engage … with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer satisfaction improvement process and drive through More ❯