Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Prospero Integrated
room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams More ❯
Sunderland Enterprise Park, Sunderland, Tyne and Wear, England, United Kingdom
Gillespie Recruitment Ltd
kept updated. Support routine IT tasks such as user account setup, system access requests, and profile management. Provide technical assistance for Office 365 applications (Outlook, Excel, Word, Teams) and Windows environments. Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support is delivered in line with agreed service standards … ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating systems. Strong problem-solving abilities with the confidence to escalate when necessary. Excellent communication skills with the ability to provide clear, customer-friendly support. Strong time management and More ❯
