2 of 2 Contract 1st Line Support Analyst Jobs in the UK

Service Desk Analyst (1st Line Support) Location: Guildford Contract: 12 months The Role We are looking for a customer-focused 1st Line IT Service Desk Analyst to join our IT team, providing front-line technical support … point of contact for IT-related incidents and service requests, ensuring issues are logged accurately, investigated efficiently, and either resolved or escalated in line with agreed Service Level Agreements (SLAs). Key Responsibilities Act as the first point of contact for IT support, handling incidents ...

1st Line IT Service Desk Analyst (Inside IR35) Are you a people-focused IT professional with great communication skills and a passion for problem solving? We’re looking for a 1st Line IT Service Desk Analyst to be the first … service desk tools Log, investigate and resolve issues at first point of contact where possible Escalate incidents effectively while meeting SLA targets Support day-to-day IT admin, documentation and service improvements What we’re looking for Excellent communication skills and a confident, customer-focused approach Comfortable using ...