3rdLine Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rdlineEngineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently … outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience in providing 3rdLine Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills … Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rdLine Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. More ❯
Exeter, Devon, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
Opus are working with a key client on a 2nd/3rdlineengineer requirement. The initial contract is 12 months and will be inside IR35, paid via our PAYE payroll. The role will be 2 days on-site in Exeter, the rest can be worked remotely.Essential At least 3 years Experience as 2nd/… 3rdlineengineer Hands-on experience with firewall rules, access controls, and routing Ability to conduct technical analysis and produce clear documentation Desirable Experience with legacy infrastructure and operational technology (OT) Understanding of asset management and BAU handover processes Awareness of Zero Trust principles and NIST frameworks Exposure to cloud networking (Azure, AWS, GCP More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Involved Solutions
3rdLine Support Engineer (M365) - Contract - DV Cleared Location: Milton Keynes/Hybrid Duration: 6 months Rate: £500 per day IR35: Inside The role: A leading Government Institution are seeking a 3rdLine Support Engineer (M365), to provide 3rdline support for Microsoft365 Services including: Exchange, Defender More ❯
Basingstoke, Hampshire, South East, United Kingdom
Experis
3rdLine Cloud Support Network Engineer - Must have an Active DV Clearance We are seeking a 3rdLine Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers … and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rdline network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are More ❯
3rdLine Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC) Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We're looking for a committed and technically skilled professional to join our team as a 3rdLine WAN More ❯
3rdLine Cloud Support Network Engineer (DV CLEARED) Contract Type: Contractor Location: Basingstoke fully on site (Travel to customer site required) Rate: £500 per day inside IR35 Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900) Clearance Required: DV Clearance active Target Start Date: ASAP Target End Date: 6 months from Start Date Join the … team as a 3rdLine Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring More ❯