3 of 3 Contract Customer Journey Map Jobs in the UK

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. … You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

Optimiser for system performance analysis, Good understanding of mobile workforce enablement and Real Time dispatching, Hands-on experience with Salesforce AppExchange solutions for extended functionality and Knowledge of customer journey mapping and omnichannel engagement strategies. More ❯