3 of 3 Contract Customer Service Advisor Jobs in the UK

Customer Service Advisor - Nottingham - 6 Month contract (Night shift, 4 on 4 off) Here at Lucid we have an exciting opportunity for Customer Service Advisor's to work in Nottingham on a contract, this will be working on a nightshift pattern 4 on 4 off (7pm - 7am) Job responsibilities/… Provide remote technical support over the phone orientated around technical issues. Solving faults and functionality, password/pin code issues Follow a scripted/process flow type support service in order to ensure consistency throughout the project Raising requests for replacement devices or accessories for the affected individuals. Excellent customer service support experience Strong More ❯

Customer Service Advisor - Nottingham - 6 Month contract (Day shift, 12 hours, 4 on 4 off) Here at Lucid we have an exciting opportunity for Customer Service Advisor's to work in Nottingham on a contract, this will be working on a day shift pattern 4 on 4 off (7am - 7pm … Provide remote technical support over the phone orientated around technical issues. Solving faults and functionality, password/pin code issues Follow a scripted/process flow type support service in order to ensure consistency throughout the project Raising requests for replacement devices or accessories for the affected individuals. Excellent customer service support experience Strong More ❯

The post holder's responsibilities will include the provision of a robust Trust wide switchboard, meeting the needs of customers in line with the provisions of the IT Service Level Agreements (SLA) with the Trust. The IT Switchboard services fall within the IT Service Management Department of IT which follows the ITIL standard of Service … process to ensure the users have the best possible experience and outcomes, both externally and internally for the Trust. The post holder will assist in the provision of customer support, interfacing and maintaining business and supplier relationships. To work, as required, to the Trust shift pattern. To work providing a non-judgemental courteous and efficient service … BCS membership. Main duties of the job To provide robust IT Switchboard and Estates & Facilities support, meeting the needs of customers. Ensuring that data recorded on the IT Service Desk and Estates & Facilities systems are complete, accurate, valid and timely. Updating the comments of actions to resolve logged calls as required to logs assigned. Ensuring that all data More ❯