1 of 1 Contract Digital Product Manager Jobs in the UK

Role title: Digital Product Manager Sector: Financial Services: new AI bot platform Conversational Banking, International Wealth and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC … holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: This role holder is accountable … for the designing, building and running of digital customer experience journeys for conversational banking channels. This involves working with cross-functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment. The role holder is expected to manage the full product lifecycle to ensure that, over time More ❯