5 of 5 Contract Escalation Management Jobs in the UK

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive … incident and problem management activities across the Service Group. Monitor service performance, application availability, and operational stability in production environments. Lead the resolution of Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams to restore services within SLA targets. Actively participate in and lead major incident bridge ...

cloud environments, while also providing practical input into network strategy and future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across … locations. Ensure services remain highly available and performant. Drive improvements in monitoring, alerting, and proactive issue detection. Contribute to incident, problem, and change management processes. Project Delivery Deliver network components for infrastructure and business projects. Support site rollouts, upgrades, and expansions. Work closely with other infrastructure and security teams ...

prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities … professional development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. ...

Role: Technical Project Manager (IT Infra transformation Project Management exp) Relevant Experience: 10 to 15 years Job location: Stevenage, UK Work model: 3 days per week work from client office Key responsibilities Drive programme delivery own and drive the deliverables for the Windows 11 lab-computer upgrade across … Global R&D sites, keeping the programme on track to time, scope and quality. Stakeholder management work closely with stakeholders across sites and geographies (UK & US), aligning priorities and keeping everyone informed. Executive reporting produce and present clear executive summaries on progress, milestones, risks and decisions for senior leadership. ...