3 of 3 Contract IVR Jobs in the UK

Experience Demonstrable experience operating at Senior Software Engineer level or above. Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex. Proficiency in TypeScript, modern JavaScript frameworks and Python. Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring ...

other core AWS services Strong experience with Salesforce SCV integration, S3, CloudWatch and Amazon Connect APIs. Strong experience in Dynamic and conversational IVR flow design using Amazon Lex, Polly, Lambda and DynamoDB. Experience in speech analytics, transcription, and sentiment analysis using Contact Lens. Experience with monitoring tools such as CloudWatch ...

capability, enhancing contact centre interactions through intelligent, conversational AI. This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team … using Cognigy AI Build conversational flows that support intent recognition, natural language understanding (NLU), and context-aware responses Integrate AI-driven Agent Assist with IVR and telephony platforms, enabling: Intelligent call routing Context capture and handover to live agents 'Warm transfers' with full conversation history Collaborate with the UC/ ...