ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to user needs. … Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch assurance , vulnerability … management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing operational IT More ❯
and peripherals with Engineering. Maintains local and network credentials and provisions access to vulnerability scanning systems. Responsible for integration of Vulnerability assessment tooling with other security and IT systems management tools (i.e. Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and … maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/… support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Lorien
subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical, problem solving … application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patchmanagement, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯
is cloud-based. Basic understanding of network configuration as it pertains to system connectivity. Broad understanding of security principles and secure development practices in enterprise systems. API Development/Management (RESTful, SOAP): Experience in designing, implementing, and consuming APIs for seamless data exchange between PAS and other systems. System Enhancement & Integration: Focus on improving PAS capabilities through configuration, customisation … colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
is cloud-based. Basic understanding of network configuration as it pertains to system connectivity. Broad understanding of security principles and secure development practices in enterprise systems. API Development/Management (RESTful, SOAP): Experience in designing, implementing, and consuming APIs for seamless data exchange between PAS and other systems. System Enhancement & Integration: Focus on improving PAS capabilities through configuration, customisation … colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patchmanagement plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security policies. More ❯
infrastructure environments Design and manage network solutions including: MPLS and VPN configurations (Multi-VRF/IPsec), WAN/LAN architecture and wireless networks (AC/AP), Firewall configuration and management Troubleshoot advanced network issues (routing, switching, VoIP) Deploy and maintain: Windows/Linux server environments, Virtualization platforms, Storage solutions and backup systems, VoIP and video conference systems. Implement and … manage: Endpoint protection solutions (antivirus/encryption), Patchmanagement systems, Two-factor authentication infrastructure. Ensure compliance with enterprise security policies Provide desktop support (in-person/remote) for employees, including VIPs. Support onboarding/offboarding (system deployment, IT inductions). Conduct IT training and maintain support documentation. Perform O&M for industrial PCs (production line support, backups, fault More ❯
a Linux environment. Key Responsibilities: Refactor and optimise Ansible playbooks and roles for maintainability, security, and robustness Improve pre-checks, conditional logic, error handling, and reporting Integrate with secret management systems such as CyberArk and Ansible Vault Enhance Ansible inventory management and automation scheduling Build reusable templates for ad-hoc tasks and remediation Develop automation for CIS compliance … Expert-level understanding of Ansible Core and CLI Strong background in Linux systems engineering and automation Proven track record of writing secure, idempotent, and testable playbooks Experience with secret management tools (e.g. CyberArk, Ansible Vault) Knowledge of Linux patchmanagement, system hardening, and CIS compliance Strong problem-solving, documentation, and communication skills Desirable: Experience with Molecule testing … for Ansible roles Familiarity with Ansible Automation Platform (AAP) Understanding of SSH key management and privilege separation More ❯
MPLS, VPN, LAN/WAN, wireless networks, and firewalls Deploy and maintain Windows/Linux servers, virtualisation platforms (VMware/Hyper-V), backup systems, and VoIP Manage endpoint protection, patchmanagement, encryption, and 2FA Provide IT support for employees onsite and remotely, including onboarding and training Maintain production IT equipment, CCTV, access control, and video conferencing systems Participate More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
to network infrastructure and any related operational processes Provide technical support to the other teams, troubleshooting and diagnosing issues with the environment and our solutions. Effectively communicating issues to management and higher-level technical support Ensure that reporting is accurate and provided in a timely manner What you'll need: Strong Enterprise design experience Natural technical leader Strong documentation … skills Strong communication skills demonstrating an ability to communicate deep technical topics to non-technical audiences Guide and mentor understudies Project management aware Analytical problem solving skills for triaging of system alerts for mid-level issues Ability to work with other team members to resolve issues and able to suggest and develop practical, rapid solutions for day-to-day … typical application landscape within an enterprise data centre environment Experience with implementing and maintaining virtualized network environments Strong experience with Cisco, F5, Palo Alto system administration including security and patchmanagement Solid understanding of networking principles including networking protocols, basic routing, ports, and firewalls Ansible for configuration management and for automating, repetitive, high-volume operational workloads Can More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
mission-critical programme at a global leader in technology services. Were looking for experienced System & Security Engineers with expertise across Linux/Windows systems, scripting, GitHub/ClearCase, and patchmanagement, to support enterprise-level infrastructure within secure environments. Key Responsibilities Install and manage OS patches and 3rd-party software (e.g., Oracle, NetApp). Perform advanced system configuration More ❯
Excel (intermediate level) Windows 10/11 system administration Network monitoring tools (e.g., WhatsUpGold) Configuring iSCSI storage CISCO Wi-Fi systems Structured cabling (CAT5, fibre) PatchManager or similar infrastructure management tools Power distribution and racking within server environments Firewall installation and configuration Desirable Skills: Strong troubleshooting across all IT support levels. Experience in NATO, military, or defence environments. Familiarity More ❯
Excel (intermediate level) Windows 10/11 system administration Network monitoring tools (e.g., WhatsUpGold) Configuring iSCSI storage CISCO Wi-Fi systems Structured cabling (CAT5, fibre) PatchManager or similar infrastructure management tools Power distribution and racking within server environments Firewall installation and configuration Desirable Skills: Strong troubleshooting across all IT support levels. Experience in NATO, military, or defence environments. Familiarity More ❯
practice cloud security. Provisioning infrastructure using Terraform and VMs with tools such as Vagrant. Experience with DevOps Engineer in a 24x7 uptime AWS environment , including automation experience with configuration management tools. Strong scripting skills (e.g., Shell, Python, PowerShell, Perl, JAVA) and automation skills. Thorough knowledge of Jenkins and pipeline using Groovy script. Experience with Docker containers and Amazon Linux … Windows System Update Service and DFS Replication. Linux system administration experience: building, hardening, and managing Linux operating systems. MS Active Directory configuration and management. Firewall and switch configuration and patch management. Understanding of network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP ). Experience with Windows Group Policy Objects and access/permissions control More ❯
Advanced experience configuring iSCSI - min. 2 years * Advanced experience with CISCO Wifi - min. 3 years * Intermediate experience of laying CAT5 and Fibre cabling - min. 4 years * Intermediate experience using Patch Manager infrastructure management software (or equivalent) - min. 1 year * Intermediate experience managing power distribution within server racks - min 3 years * Intermediate experience racking IT equipment - min. 3 years More ❯