Leve; 2 - Technical Support Engineer - Amazon Connect & Telophony
Glasgow, Lanarkshire, Scotland, United Kingdom
Opus Recruitment Solutions Ltd
related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and More ❯
Employment Type: Contractor
Rate: Salary negotiable
Posted: