Incident Manager - ServiceManagement - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team … responsible for maintaining service stability through effective incident and problem resolution. Operating within the ServiceManagement function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , andServiceAsset & ConfigurationManagement (SACM) . This role will also support … compliance and efficiency through software licence managementand technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, andasset lifecycle management. Excellent communication, coordination, and stakeholder management skills, particularly More ❯
Job summary We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients andservice users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of the service. Main duties of the job Customer … servicemanagement o Resolve user requests to a minimum of the agreed service level agreement o Empathise with the end user Use customer-focused metrics to achieve a satisfying outcomeo Ownership and initiativeo Own an issue until a new owner has been found or the problem has been mitigated or resolved Service focuso Show an awareness of different products … and servicesAsset andconfiguration managemento Track log and correct information to protect assets and components continual service improvement.o Show an awareness of developing process efficiency and common ways in which processes are optimised.o Support specific activities to improve development processes.o Spot or identify obvious deficiencies. The service currently operates Monday to Friday between 8.00am - 6.00pm daily and you will More ❯
Service Modeler and CMDB Technical Consultant - 12 month contract - £650 - £750 - eDV - full time onsite in Gloucester Understanding Service Models and associated CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model lifecycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL Principals SACM (ServiceAsset & ConfigurationManagement) Service … Modeler and CMDB Technical Consultant - 12 month contract - £650 - £750 - eDV - full time onsite in Gloucester Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in … the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003. More ❯
Gloucester, Gloucestershire, South West, United Kingdom
PS Computer Services Ltd t/a Parker Shaw
We are currently recruiting for aService Modeler and CMDB Technical Consultant with Enhanced Developed Vetting to work a 12-month contract fully on-site om Gloucester. Understanding Service Models and associated CMDB structures Ability to analyse Service structures, CI components and relationships, document and build Knowledge of service model lifecycle and its automation Knowledge of OpenText uCMDB Knowledge of ITIL … Principals SACM (ServiceAsset & ConfigurationManagement) If you feel you have the skills and experience needed for this role; please do apply now. More ❯
eDV/UKIC Cleared Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire Please note that candidates must hold a current and active eDV/UKIC Level of Clearance in order to be considered for this role. High level data modelling - working with business analyst understanding what data sets resides where and support which requirements. Analysing and … federation vs integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of ConfigurationManagement Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (ServiceAsset & ConfigurationManagement) Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire Damia Group Limited … acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour More ❯
Gloucester, Gloucestershire, South West, United Kingdom
PS Computer Services Ltd t/a Parker Shaw
with Enhanced Developed Vetting to work a 12-month contract fully on-site in Gloucester. High level data modelling working with business analyst understanding what data sets resides where and support which requirements. Analysing and understanding federation vs integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of ConfigurationManagement Knowledge of access methodologies, data … analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (ServiceAsset & ConfigurationManagement) If you feel you have the skills and experience needed for this role; please do apply now. More ❯
per day - eDV required - Full time onsite in Gloucester The Data Architect will have: High level data modelling - working with business analyst understanding what data sets resides where and support which requirements. Analysing and understanding federation vs integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of ConfigurationManagement Knowledge of access methodologies, data analysis … Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (ServiceAsset & ConfigurationManagement) Data Architect - 12 month contract - £700 - £800 per day - eDV required - Full time onsite in Gloucester Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this … the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003. More ❯
1st October 2025 Duration: 12 Months Up to 500/day (Inside IR35) SC Clearance Required A leading defence organisation is seeking an experienced Availability Manager to join its ServiceManagement function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, andService Level … Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics Identify and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background in availability/capacity management in ITIL environments Proficiency with performance monitoring and … reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People More ❯