Infrastructure Engineer ITIL, Service delivery, SCCM
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £500 - £520 per day
ResponsibilitiesSLA, KPI & Performance Reporting Develop and maintain dashboards, scorecards and reports covering SLAs, KPIs, OLAs and operational metrics across multiple Workplace Technology domains. Monitor service performance trends to identify risks, bottlenecks and improvement opportunities. Produce monthly and quarterly performance packs for leadership, including narrative insights and recommendations. Ensure … reporting aligns with SML standards and supports governance forums, service reviews and audits. Cross-Domain Reporting SupportProductivity Domain Track adoption, usage and performance of Microsoft 365 tools including Teams, Outlook, SharePoint, OneDrive, Viva and Power Platform. Report on tenant health, licence optimisation, compliance posture and support trends. Provide insights ...