1 to 25 of 55 Contract Service Design Jobs in the UK

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within … large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine ...

Cleared Service Designer | Central Government | Up to £540 per day | Inside IR35 We are seeking an experienced SC Cleared Service Designer to join a high-profile Central Government programme on an initial 4-month contract . Working within a multidisciplinary agile team, you will play a key role … designing and improving end-to-end public services, ensuring they meet user needs, business objectives and GDS standards. Key Responsibilities Lead service design activities across complex digital and business transformation programmes. Map and design end-to-end services, identifying pain points, opportunities and improvements. Facilitate workshops with ...

Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis. The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting … strategic direction and delivery of services at scale. About the role: Based in London (Hybrid - 2-3 days on site): Lead service design activity within cross-cutting digital transformation projects Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user ...

Service Designer | Central Government Location: Remote Rate: Up to £569 per day (Inside IR35) Contract Length: 6 Months+ Clearance: SC Clearance The Opportunity We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join … high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government. Key Responsibilities Lead service design activities across discovery, alpha, beta and live phases. Design and improve ...

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. ...

medical research to improve disease prevention, diagnosis and treatment. We are looking for a Senior Product Designer who can work across UX and UI design , particularly in situations where requirements may be unclear, incomplete or evolving . You will use research, stakeholder input and design expertise to develop … product, research, content, behavioural science and engineering teams. You will be involved in designing participant invitation journeys , developing and testing prototypes, working with established design systems and applying accessibility and inclusive design principles. This is a 6-month contract offering hybrid/remote working ...

Deputy Director of Digital Standards & Inclusive Design Contract Length: 3 Months IR35 Status: Inside IR35 Role: Deputy Director of Digital Standards & Inclusive Design Sector: Public Sector Digital Transformation Daily rate: £875 - £985 Contract | Inside IR35 | 3 Months We are seeking an experienced Deputy Director of Digital Standards & Inclusive … Design to provide strategic leadership across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across ...

Summer-Browning Associates is currently supporting our public sector client, who is seeking a Senior Service Designer for an initial six-month assignment with the option to extend. Location: Hybrid working - London About the role: You will be responsible for owning the general quality, consistency and standard … service blueprints and process map documents, keeping them constantly updated so they remain an accurate, trusted description of how our services work. The ideal candidate will hold Active SC clearance and have a strong background in delivery Service Designer support, with the following skills and experience: Experience ...

Deputy Director of Digital Standards and Inclusive Design Hybrid, 2 days on site per week in Manchester with travel to London either twice or once per month Inside IR35, £875 - £985 3 months with scope to extend by a further month BPSS We are seeking an experienced and visionary … digital leader to join a major public sector organisation as a Deputy Director of Digital Standards & Inclusive Design . This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale. The Opportunity ...

Service Designer - Unified Communications Location: Berkshire, Hybrid Contract: 3-6 Months Rate: £475 Outside IR35 We are seeking an experienced Service Designer with a strong background in Unified Communications and Telecommunications to support the design, optimisation and enhancement of UC services and customer experiences. Working closely with … business and technical stakeholders, you will define service requirements, facilitate discovery workshops, map end-to-end processes, and design scalable service models across voice, collaboration and communications platforms. Essential Experience Proven Service Design experience within a Telecommunications environment Strong Unified Communications experience, ideally including RingCentral. ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: 3 month (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user … centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work collaboratively with ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

currently supporting our Central Government client who are seeking a Deputy Director of Digital Standards and Inclusive Design on an initial 3 month contract. Location: Manchester (hybrid) Responsibilities of the role: Be a visionary Deputy Director of Digital Standards and Inclusive Design to lead and incubate ideas that … drive end-to-end service journey transformation within the public sector, with a particular focus on digital and technology standards, accessibility and inclusive design. This role is pivotal in shaping the future of digital government, ensuring seamless, proactive, and experience-centred public service delivery. Work across departmental boundaries ...

strong user research, workshop facilitation, stakeholder engagement and evidence-based decision-making. Key Responsibilities Plan and deliver user research across transformation initiatives Design and facilitate workshops, interviews and stakeholder sessions Gather and synthesise qualitative research into clear, actionable insights Test existing assumptions, problem statements and user needs Identify gaps … research outputs including insight reports, journey maps, personas and workflow maps Present findings and recommendations to senior stakeholders Work collaboratively with policy, product, delivery, service design and technical teams Use research and evidence to influence future programme and service design Essential Experience Strong Senior User Research ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multipe industry sectors - would be nice to have worked (but not essential to have ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have ...

large-scale medical research to improve disease prevention, diagnosis and treatment. As a Senior Product Designer , you will be leading end-to-end product design, turning customer insight and complex journeys into intuitive digital experiences. This is a 6-month contract-based role offering hybrid/remote working options … salary of £70,000 and benefits. You will be responsible for: Leading UX and UI design throughout the product development lifecycle. Simplifying complex user journeys and service processes into clear, engaging experiences. Developing prototypes and conducting usability testing to inform design decisions. Working closely with Product, Engineering ...

Hybrid) - SCC Flex Contract We are seeking an experienced User Researcher to support a large-scale programme, focusing on understanding the end-to-end service experience. The User Researcher will play a key role in uncovering user needs, identifying service improvement opportunities, and providing evidence-based insights … support service design and product decisions. Your responsibilities as the User Researcher: Conduct research across multiple user groups, including field-based and office-based workers. Understand how different users interact with services throughout the end-to-end journey. Identify pain points, service gaps, and opportunities for improvement. ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

PRODUCT MANAGER 6 MONTHS £500 - £600 per day INSIDE IR35 This role sits within our clients Publishing Service, which powers (url removed)- the single website for UK government, serving 30 million users monthly, across 700,000+ pages. The publishing tools and services we provide support over 2,300 civil … Engage with users and stakeholders through a range of channels to encourage adoption and use of the product · Build services in line with the Service Manual principles. · Adapt approaches according to the lifecycle phase of the work · Understand, communicate and, where necessary, challenge the validity of constraints. · Create, curate ...

Location: UK Wide/Hybrid Salary: Competitive Contract Type: Contract About the Role We're seeking a talented Service Designer to join our growing team and support the delivery of digital transformation programmes across the public sector. You'll work alongside Product Managers, User Researchers, Business Analysts, Developers … stakeholders to design and improve services that deliver real value to citizens and end users. This is an opportunity to influence service delivery, drive innovation, and help organisations create user-centred, accessible, and efficient services. What You'll Be Doing Designing and improving end-to-end services across ...