1 to 25 of 38 Contract Service Design Jobs in the UK

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Job Title: Service Architect Location: Remote/Corsham 2-3 days per week Duration: Until 3/03/2026 with likely extension Rate: Up to 750 via an approved umbrella company Role Overview The project ensures coherence and assurance across all design activities within the Platform. As a Service Architect, you will play a pivotal role … in defining, advising, and assuring service requirements for the platform, working closely with Solution Architects, Product Owners, and Front Line Command Users. Your focus will be on embedding supportability and service features into the design lifecycle, ensuring they are implemented and continuously improved. Key Responsibilities Service Requirement Definition Engage with Front Line Command Users to understand … service expectations and current support structures. Translate service requirements into actionable guidance for Design Office Architects. Provide governance on service aspects across the programme. Through-Life Management Ensure Secure by Design (SbD) principles are met in collaboration with security teams. Define service elements for: Business continuity Monitoring Maintenance Backup/Restore Security patching Availability More ❯

Service Designer - remote in the UK (once a month travel to office paid for) 6 month ongoing FTC up to £60,000 Overview We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. You'll work collaboratively with multidisciplinary … teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact. This role requires a mix of strategic thinking, hands-on design, and stakeholder engagement. You will connect the dots between user research, business objectives, and technology to create services that are both user-centred and operationally feasible. Key Responsibilities Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints Facilitate co-creation and design workshops with stakeholders and cross-functional teams Collaborate closely with Product Managers, UX/UI Designers, Developers, and More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service … Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure … application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service More ❯

Head of User-Centred Design - Defence Sector Location: Remote with occasional travel to Corsham Clearance: SC Contract Type: Contract, 4 months Rate: Circa £700 per day, Inside IR35. We are seeking an experienced Head of User-Centred Design (UCD) to lead the strategy, capability, and delivery of user-centred design across a high-impact defence programme. This … data-enabled services are designed, tested, and delivered to meet the unique needs of users operating in secure and mission-critical environments. Role Overview: You'll lead a multidisciplinary design function - spanning User Research , Service Design , Interaction Design , and Content Design - ensuring that every product and service is intuitive, inclusive, and effective. Working alongside … engineering, product, and delivery teams, you'll champion evidence-based design and embed user needs at the heart of every decision. Key Responsibilities: Set the vision, strategy, and standards for user-centred design across defence digital programmes. Build and lead a high-performing UCD team, nurturing skills in research, design, and accessibility. Oversee the delivery of design More ❯

Job summary We have an exciting opportunity for an experienced Lead Service Designer to join us on a 12 month fixed term/Secondment for Maternity Cover, within the Identity and Access Management portfolio. Our work has a direct impact on millionsof patients' lives, helping them access essential services needed to support them to get appropriate care as quickly … in support of identity verification, identity management and authentication. You will be a key member of a multidisciplinary team, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the … opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale. Main duties of the job User-centred service design leadership, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio. Collaborating with user researchers to More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

a talented UX Designer to join our dynamic team on a fixed-term contract. This is an exciting opportunity to shape user experiences for our innovative banking applications, driving design solutions that engage and empower our customers. Key Responsibilities: Collaborative Ideation: Lead and facilitate whiteboard sessions to brainstorm ideas, ensuring all voices are heard and valued in the design process. User-Centric Design: Utilize your strong understanding of UX principles to design intuitive, user-friendly mobile applications that meet user needs and enhance overall satisfaction. Service Design: Leverage your service design experience to create seamless experiences across various customer touchpoints, ensuring our services are cohesive and effective. Stakeholder Engagement: Work closely with … cross-functional teams, including product managers, developers, and marketing, to gather insights and feedback, keeping stakeholders informed and involved throughout the design process. Prototyping and Testing: Develop wireframes, prototypes, and user flows, conducting usability testing to refine designs based on real user feedback. Continuous Improvement: Stay up-to-date with industry trends and best practices, proactively seeking opportunities to More ❯

Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Service Designer until the 31st of March 2026 on a rate of £25.96 - £30.22/hour PAYE - working 35 hours per week. This role will be remote working, candidates should be UK based. Responsibilities: - Use design thinking, methods and tools to solve … large and complex such as connecting seemingly unconnected concepts and organisations; and small and detailed such as the logistics of a pilot - Plan, organise and facilitate user research, co-design workshops and events: bringing together individuals, partners and stakeholders to unpick challenges and identify new solutions - Enable co-leadership for individuals: Designing solutions that enable individuals themselves to co … lead research and service design activity - Synthesise research results into insights, themes, service opportunities and design principles - Use research/insights to identify inspiring new solutions - Develop well specified concepts, blueprints and prototypes - Communicate findings and ideas with internal and external stakeholders and influence thinking - Work closely with cross functional teams to define the detail of More ❯

IT Service Design Lead Basingstoke - Hybrid 18 Month Fixed Term Contract - £56,000 - £62,000 We're looking for an IT Service Design Lead to join a forward-thinking organisation focused on delivering digital and technology services. You'll play a key part in ensuring that new IT systems and services are designed and transitioned smoothly … operations teams, helping shape how new solutions are delivered, supported, and maintained across the business. This is a great opportunity for someone who enjoys combining technical understanding with process design and stakeholder collaboration. You'll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of More ❯

Service Strategy and Design Lead We are seeking a Service Strategy and Design Lead to join our team. You must have Public Transport experience as this role is pivotal in shaping the transition of our integrated revenue collection contract. Required Skills & Qualifications: Proven experience in service strategy development and service design. Strong leadership skills … and problem-solving skills. Strong communication and interpersonal skills, capable of working effectively with multiple stakeholders. Experience in project management and change management. Knowledge of industry best practices in service management Excellent communication skills with the ability to articulate messages clearly through written, oral, and design artefacts. Proven ability to influence at a senior leadership level and manage … third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and Data More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll play a … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile … and decisions are informed. Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions. Support research and document current and future state services. Make strong design decisions, challenge constraints, and ensure the user perspective is central. Take ownership of your own development and collaborate closely with other designers, product owners, and engineers. Actively contribute to More ❯

Senior Service Designer Gov/GDS £(Apply online only) Per day, Outside IR35 Fully remote! Initially until the end of March 2026 Our exclusive Consulting partner urgently requires the services of an experienced Service Designer to to join a Central Gov pilot project focused on improving data skills. You will be responsible for: Owning: Journey mapping and service blueprints Ideation and co-designing workshops with stakeholders Service design prototypes for testing Supporting: Research and user testing activities GDS service assessment Beta roadmaps and Discovery/Alpha reporting Must haves: Strong collaboration and stakeholder engagement skills Proven experience advocating for user-centred design in complex public sector environments Please apply by submitting your latest More ❯

Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at office, 2 at home Duration: 06/08/2026 £420-437 per day inside IR35 MUST Have an active DV clearance Role Description: "As a service designer you'd be responsible for crafting the complete end-to-end experience of a new service … environment where DV level clearance is mandatory. Your role would be to optimise and enhance services to ensure they meet the needs of business. As follows: Define and implement service design strategies and methodologies across multiple projects and initiatives. Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider … roadmap. Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at More ❯

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

Requirement: 1 day per week Deadline: Close of business Thursday 13th November About the Role We’re looking for experienced Content Designers to join high-profile Central Government digital service teams. You’ll create and improve user-centred content that meets service standards and makes a real impact on millions of users. What You’ll Do Design … Apply and contribute to content principles and strategiesIdentify user needs and write clear, actionable user storiesCollaborate effectively with stakeholders across government and industry Take a strategic approach to content design, ensuring compliance with service standards Essential Skills Experience Government experience is critical – strong understanding of GOV .UK content standards and service design principlesHands-on experience with … GOV .UK publishing systems Expertise in content design, using insights and analytics to inform decisions Excellent stakeholder management and prioritisation skills Ability to work autonomously while contributing to a collaborative team Why This Role? Work on high-impact projects that improve public servicesJoin a forward-thinking team shaping digital experiences for millions Flexible base locations with 1 day per More ❯

experienced Senior UX Designer with strong Business Analysis capabilities to join a high-impact digital transformation programme within a secure government environment. This role will focus on the pilot design and delivery of a critical new system, with the potential to extend into the redesign of a further 9 systems based on pilot success. This is a unique opportunity … for a user-centred design expert who can confidently operate in secure, fast-paced environments, working at the intersection of business analysis, service design, and digital user experience. You will play a key role in gathering business and user requirements, translating them into actionable insights, and shaping intuitive, efficient digital interfaces that meet strict usability, accessibility, and … security standards. Key Responsibilities: Lead UX research and user-centred design activities throughout the full product lifecycle. Collaborate closely with stakeholders, developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex More ❯

Requirement: 1 day per week Deadline: Close of business Thursday 13th November About the Role We're looking for experienced Content Designers to join high-profile central government digital service teams. You'll create and improve user-centred content that meets service standards and makes a real impact on millions of users. What You'll Do Design … contribute to content principles and strategies Identify user needs and write clear, actionable user stories Collaborate effectively with stakeholders across government and industry Take a strategic approach to content design, ensuring compliance with service standards Essential Skills Experience Government experience is critical - strong understanding of GOV.UK content standards and GDS service design principles Hands-on experience More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

One of our favorite Consulting partners urgently requires the services of a Senior Power Platform Developer to join a project team, delivering a high profile NHS project. Key Responsibilities: Design and implement significant enhancements across the Access Portal, focusing on improvements to bulk patient allocation, linked patient account processing, and the overall patient allocation workflow. Collaborate with the Business … Analyst and Service Designer on user research and service design activities to refine requirements and develop new user stories. Ensure all development aligns as closely as possible with the boards digital standards. Conduct functional testing of new and existing User Stories. Create and update business process diagrams and documentation for Power Automate Flows. Essential Skills and Experience … DevOps for managing tasks, tracking progress, and adhering to Agile development methodologies, including two-weekly sprints. Experience in implementing bug fixes and applying system improvements based on user-centric design principles. Ability to work effectively in a team and contribute to a project with strict timescales Strong experience in the Public Sector. Please apply by submitting your latest CV More ❯

the Technical Architect, your role will include; · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. About You: As a Technical Architect, your skills and experience will include; · Extensive technical expertise with a proven track record of … influence technical strategy and act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯