1 of 1 Contract Support Manager Jobs in the UK

Location: Newcastle (Fully Onsite) Rate: £280 per day Overview An exciting opportunity has arisen for an experienced Local Technology Support (LTS) Manager to oversee all technology support functions across the North of the UK. The role involves leading a team of three direct reports and managing key third-party service providers. The successful candidate will be responsible … for maintaining high-quality IT support, driving process improvements, and enhancing customer satisfaction across multiple locations. Key Responsibilities Service Delivery & Process Management Lead and manage all LTS operations across the northern region, ensuring consistent and efficient service delivery. Develop, implement, and continuously improve processes that underpin both internal and external service operations. Identify and deliver process efficiencies, service enhancements … to ensure optimal service delivery and value for money. Maintain structured supplier documentation including SLAs, contact records, product catalogues, and performance reports. Participate in commercial and operational meetings to support service and cost management. Collaborate with internal stakeholders to ensure supplier performance aligns with business needs. Customer & Service Improvement Build and maintain strong working relationships with stakeholders to promote More ❯