within the team. Qualifications & Experience: 4-6+ years of experience in program or project management in complex, matrix organisations. A natural facilitator and an organised, outcome focused, strategic systems thinker. A demonstrable experience of working in an Agile experience design environment with a contextual, real-world understanding of design-thinking frameworks, user-centred research, service, product and … verbal communication skills, with the ability to present ideas clearly and persuasively to team members and stakeholders alike. A Bachelor's degree in Design, Service Design, Human-Computer Interaction, SystemsThinking, or a related field More ❯
walk-throughs with product, dev, PMs, ops) to identify development actions and align on delivery plans. Produce and maintain service blueprints, ecosystem maps, and other visual artefacts to communicate systems thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we … Design techniques and their application in complex organisations A problem solver, comfortable with ambiguity, who strives to look beyond symptoms to explore the core needs and pains. A creative, systems-thinking mindset, that thrives on experimenting, pushing boundaries and seeing how digital, people, and process can fit together. Skilled and experienced in using Figma, Adobe Creative Suite and More ❯
alignment across teams. What We're Looking For Proven experience as a Service Designer working in large, cross-functional teams. Strong capability in journey mapping, blueprinting, service ecosystems, and systems thinking. Experienced in Agile delivery environments, including working in sprints and managing Jira tickets. Comfortable documenting design decisions and collaborating via Confluence. Able to interpret research findings and turn More ❯
Leeds, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Pontoon
Visual designer Flexible location - hybrid 6 month contract Inside ir35 Core Skills & Expertise Advanced visual and UX design skills across platforms. Strong systemsthinking and meticulous attention to detail. Excellence in interaction design, visual design, and accessibility. Proficiency in tools: Figma Skilled in prototyping, sketching, and concept development. Experience working within and contributing to multi-brand design systems. … Competent in documenting components and maintaining design consistency. Design Thinking & Process User-centered design approach to craft industry-leading experiences. Advanced in competitor analysis, workshopping, and ideation. Proactively design with the customer's needs in mind. Collaboration & Communication Collaborative mindset with exceptional communication skills. Experience working in multidisciplinary teams (designers, engineers, product owners). Ability to engage and align More ❯
engagement efforts. Create a collaborative stakeholder environment. Engage the large, global team to deliver to the best of its ability with a CI mind set. Technical Competencies Solution Development Systemsthinking Collaborate widely with senior leaders and experts to develop high impact solutions. Focusing on quality Drive a focus on quality solutions across TAS Technology and take accountability More ❯