1 to 25 of 29 Contract User-Centered Design (UCD) Jobs in the UK

Summary We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs … complex service ecosystems to identify pain points, opportunities and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows) Map existing online and offline systems and processes using ...

translating findings into actionable insights. Leading User Research projects for clients across the public and private sectors, applying user-centred (UCD) methods in Agile environments + working with a diverse range of stakeholders. User-Centred Design (UCD): scoping + delivering … ideation to implementation Stakeholder Management: communicating with key stakeholders, influencing, persuading, ensuring buy-in + educating on User-Centred Design (UCD) methods. Strong facilitation skills including for remote and in-person User Research workshops. Government/GDS + NHS Service Standards experience strongly preferred. ...

dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences, we want to hear from you! Key Responsibilities: Lead … design, encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape ...

Summary We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs … complex service ecosystems to identify pain points, opportunities and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows) Map existing online and offline systems and processes using ...

Title: Product Designer - Design System Location: City of London, 2-3 days per week Contract Type: Temporary (12 Months) Salary: DOE Working Pattern: Full Time Are you ready to make a significant impact in the world of financial technology? Our client, a leading financial institution, is seeking … navigating ambiguity. Exceptional attention to detail, especially with visual design principles such as composition, typography, and layout. Demonstrable expertise in user-centered design, with a track record in both consumer and developer-facing products. Proficient in Figma, with a solid understanding ...

Candidates must hold Active SC clearance Service Designer with extensive experience in the Public Sector, and with Government Digital Services. Lead the service design of end-to-end services that meet user needs and deliver policy intent Lead the service design of user … journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design Design collaboratively and in the open, engaging and sharing knowledge with your whole team ...

global leading IT consultancy. They are on the hunt for a Service Designer with proven Government Digital Service (GDS) experience. lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user … journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team ...

user-centred designs across NHS services. This fully remote , 6-month contract role focuses on creating inclusive, accessible, and strategically aligned design solutions that meet both user needs and organisational objectives. The Role As a confident and competent designer, you will make design decisions based on evidence, contribute to design concepts, and work collaboratively with teams to improve services. You will interpret research, iterate designs, and help embed user-centred practices across your team. Key Responsibilities Develop user-centred designs informed by research, analytics ...

ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design principles across programmes. Key Responsibilities Include: Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design ...

looking for an experienced Service Designer to join a major public-sector transformation programme. Youll work closely with multidisciplinary teams to design and improve end-to-end services that meet user needs, align with government standards … deliver measurable outcomes. Key Responsibilities Lead end-to-end service design across complex digital and non-digital journeys. Work closely with Product, UCD, Policy, BA, and Technical teams to map current and future state services. Create service blueprints, user journey maps, process flows, and supporting artefacts. ...

with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital services Thorough knowledge of design thinking and user-centred design Experience leading service design projects with clients delivering outcomes, not just outputs Experience … producing high-quality service design and user experience artefacts such as personas, user journeys, prototypes, and blueprints. An ability to synthesise user insights, market data and global trends - and turning them into great user experiences Collaborative mindset to work with ...

user-centred, accessible and inclusive services aligned with Government Digital Service (GDS) standards. Working within multidisciplinary teams, you will lead interaction design activities, contribute to service strategy, and mentor other designers while ensuring solutions meet both user needs and technical constraints. Key Skills & Experience … development and prototyping at multiple fidelities Experience building interactive prototypes using the (url removed) Prototyping Kit Comfortable working within multidisciplinary teams (policy, product, delivery, UCD, technical) Experience contributing to service strategies and transformation roadmaps If you are interested in this role, please feel free to submit your CV. ...

Service Designer - Central Government (UCD-Led Projects) 3-Month Rolling Contract | £530 per day (Inside IR35) Fully Remote (UK-Based Only) We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving fraud related … research activities, synthesising insights to define user needs, current pain points, and opportunities for service improvement. Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes. Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy ...

user-centred designs across NHS services. This fully remote , 6-month contract role focuses on creating inclusive, accessible, and strategically aligned design solutions that meet both user needs and organisational objectives click apply for full job details ...

Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams. The Role You will play a key role in shaping end-to-end services that meet user needs while … aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective. Key responsibilities include: Designing and mapping end-to-end user journeys across complex public sector services Applying ...

eligibility minimum accepted) Required experience: * Owned frontend deliverables: * Minimum 2 years: Frontend development experience * Ruby and Python: Familiarity required, Python preference * User-centered design focus: Essential approach Collaboration & Working Style * Team working: Comfortable collaborating with colleagues * Independent & proactive: Able to hit ground running within … first few weeks (support provided) * Enthusiasm for learning: Eager to try new things * Work with back-end developers and designers: Primary collaboration Accessibility & Design * WCAG: Knowledge of Web Content Accessibility Guidelines * Figma experience: Prototyping software experience * GDS Standards: Knowledge of GDS design systems desirable ...

and business needs. Skills and Experience Required: Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Creating end to end Service Design Packages (SDPs). Understand Agile and user-centred design approaches, and how they integrate with service delivery. Experience leading and line managing Service Designers, providing ...

customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher/User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with product, design, and delivery teams Engage and influence senior stakeholders using evidence-led research ...

IR35) Duration: 6Months Location: Remote - One day onsite in Manchester per week Clearance: BPSS Stages: 1 Stage Must Have Government Experience Key Responsibilities Design and map end-to-end services , considering people, processes, policies, data, and technology Apply user-centred design practices to ensure … risks, and opportunities across the service lifecycle Support teams through Discovery, Alpha, Beta, and Live phases Ensure services meet accessibility, inclusion, and ethical design standards Contribute to continuous improvement and design maturity within DWP Essential Skills & Experience Proven experience as a Service Designer working on complex ...

supporting a central government client seeking an experienced Senior Service Designer with strong GDS (Government Digital Service) experience to lead the design and delivery of complex, user-centred public services. This role sits within a multidisciplinary digital team and will play a key part in shaping … Researchers, Content Designers, Interaction Designers, and Technical Architects, you'll help define and improve services used at scale. You will: Lead service design activity across Discovery, Alpha, Beta, and Live phases Create and iterate service blueprints and artefacts (service maps, user journeys, ecosystem maps) Champion ...

Role You will quickly immerse yourself in a sophisticated business and data landscape, analysing and challenging existing systems and processes to help design and document a future-state solution. Key responsibilities include: Analysing, documenting and challenging current systems and processes Capturing and defining … when required) Supporting usability testing, QA collaboration and release cycles Producing and maintaining high-quality documentation in Confluence Championing user-centric design and innovative thinking Essential Experience & Skills Proven track record delivering value on web and application development projects Experience working in complex, data-heavy business ...

flexible working model based out of modern hubs in: Newcastle, Leeds, Manchester, or Scotland. What You'll Do Drive User-Centric Design: Analyze target user needs and task performance to create optimized, seamless end-to-end experiences. Expert User Research: Conduct … depth interviews and usability testing to gather actionable insights. Lead & Influence: Act as a subject matter expert, making key design decisions and solving complex problems across multiple teams. Continuous Iteration: Use real user feedback and testing results to refine designs and stay ahead of industry best ...

evidence-based, focusing on user needs over government, policy, or department needs. Key Responsibilities and Skills: User-Centred Design: Using user research, data, and analytics to inform content decisions. Accessibility & Clarity: Writing clear, concise, and accessible English following the GOV.UK style guide. … Stakeholder Management: Building relationships to influence stakeholders and at senior levels, guiding content strategy and mentoring others. Community: Active participation in the content design community for peer support and development. ...

evidence-based, focusing on user needs over government, policy, or department needs. Key Responsibilities and Skills: . User-Centred Design: Using user research, data, and analytics to inform content decisions. . Accessibility & Clarity: Writing clear, concise, and accessible English following the GOV.UK … Management: Building relationships to influence stakeholders and at senior levels, guiding content strategy and mentoring others. . Community: Active participation in the content design community for peer support and development. ...

services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs. Key Responsibilities Plan, design and conduct user research across the product lifecycle Use a range of qualitative and quantitative research methods Work closely with Product Managers … Designers and Developers in agile teams Turn complex findings into clear, actionable insights Advocate for user-centred design and accessibility best practices Contribute to research repositories and insight libraries Essential Experience Proven experience working as a User Researcher within GDS environments Strong understanding ...