experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows10 Enterprise environment. Requirement: Handling support queries via phone, email, and Service Manager Troubleshooting and resolving IT issues across desktops, laptops, servers and software Installing, configuring and … repairing Windows10 devices and client applications Supporting users with access, applications, printing and network services Managing network storage, LAN/WAN-related tasks and escalating where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support … Skills: Strong communication skills (phone and written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows10 Enterprise, Windows Server, AD and O365 Good understanding of IT security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and More ❯
Nottingham, Nottinghamshire, England, United Kingdom Hybrid/Remote Options
Akkodis
smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active … Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to … Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). More ❯
About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows10 to Windows 11 , ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and … support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. More ❯
Londonderry, County Londonderry, Northern Ireland, United Kingdom
Pearson Whiffin IT & Digital
network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user … . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting More ❯
knowledge with first line teams. The role is varied, covering device lifecycle management, cloud integrations, automation initiatives and supplier engagement. Responsibilities include: Provide advanced second line support for Windows10/11, macOS/iOS, Teams Rooms, Microsoft 365, Intune, Autopilot, VPNs, networking and virtual desktops. Manage full end-user device lifecycle: provisioning, configuration, patching, compliance … You'll have strong hands-on experience in complex end user environments, with deep knowledge of Microsoft 365, Intune and modern endpoint management. You'll be skilled across Windows and Apple platforms, comfortable working with Azure-based services and confident automating tasks with PowerShell. Clear communication, problem solving, customer focus and collaboration are essential. You will demonstrate: Experience … delivering advanced second line support in DDaT/ICT environments. Strong Intune and Autopilot expertise, including compliance, MDM and endpoint security. Proficiency in Windows10/11 and macOS/iOS, plus modern management practices. Experience administering Microsoft 365 (SharePoint, Teams, Exchange, telephony, Teams Rooms). Knowledge of Active Directory, Entra ID, GPOs and conditional access. More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
will be required to work in shifts: 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 6:00 PM 10:00 AM to 7:00 PM Must be willing to work out of hours as required (with prior approval from Site Lead). Job Purpose and Primary Objectives: Desktop … Teams chat for any incoming incidents. Management of Win-10 devices (MMD Microsoft Managed Devices). Technical troubleshooting, issue identification, and resolution of various services running in the Windows10 operating system. Antivirus management (Defender/McAfee). Device movement from one desk to another as per requirement/project need. Unpacking and repackaging laptops/… required. Candidate should also have a car. Major travel will be within the site itself (between buildings). Key Skills/Knowledge/Experience: Experience troubleshooting issues on Windows10 operating systems. Knowledge in installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for Joiner/Leaver/ More ❯
with some travel between sites (car preferable). What you’ll do Provide 1st/2nd line support across a 200-user Microsoft environment (tickets, deskside, remote) Support Windows10/11, M365/O365, Teams, printers/AV, laptops/desktops, mobile devices User onboarding/offboarding, imaging/builds, hardware swaps, peripheral setup New … lists, and knowledge base; drive ticket SLAs and great customer service You’ll bring Proven 1st/2nd line support experience in a corporate/MS environment Strong Windows10/11, M365/O365, Teams, AD/Azure AD; Intune/Endpoint (nice to have or willing to learn) Experience with builds/imaging, device More ❯
Fielding walk up requests and completing same day break fix repairs* Installation and configuration of new devices and peripherals* IMACD activity including installs, moves, changes and disposals* Troubleshooting Windows10, Mac OS and Office 365 issues* Smart Hands support for basic network and infrastructure tasks* Meeting room and live event support when required* Managing local stock … Have * Strong break fix background with hands on repair experience* Confident replacing laptop and desktop components* Proven deskside support experience in a live business environment* Good understanding of Windows10, Mac OS and Office 365* Familiarity with networking basics* Excellent communication and customer service skills* Ability to lift and move IT equipment up to 20kg* Eligible More ❯
West Midlands, England, United Kingdom Hybrid/Remote Options
Gleeson Recruitment Group
for trickier issues, and help shape the processes that keep IT services running at their best. Responsibilities Providing Level 2 support across hardware, software, and account issues Troubleshooting Windows10/11 devices, laptops, desktops, mobile devices, printers, and POS systems Managing tickets via ManageEngine/ServiceDesk Plus and keeping on top of SLAs Handling user … desk Delivering exceptional support to all users, including executive stakeholders Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent More ❯
alongside enterprise BAU support, this is the perfect contract opportunity. You'll join a dynamic third-line team working across Citrix VDI, Ivanti User Workspace Manager/AppSense, Windows, and user workspace technologies. You'll help design, deliver, and support modern workspace solutions while driving service optimisation and sharing knowledge in a collaborative, open culture. Key Responsibilities Deliver … Operate under ITIL standards (Incident, Problem, Change) Key Skills & Requirements Specialist knowledge of Citrix (multiple versions, NetScaler, Virtual Apps & Desktops) Highly Desirable: Ivanti User Workspace Manager (AppSense) Experience Windows10/11 and application packaging/streaming expertise Experience supporting large-scale server infrastructure and VDI platforms Technical ownership of project delivery and service improvement Excellent … Senior VDI Engineer, Senior Citrix Engineer, End User Computing Engineer, EUC Specialist, Virtual Desktop Solution Architect, Citrix NetScaler Specialist, Desktop Virtualisation Consultant, Workspace Technology Engineer, Application Packaging Specialist, Windows10/11 Deployment Lead, Ivanti UWM Consultant. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to More ❯
Basingstoke, Hampshire, South East, United Kingdom
Experis
for DevOps Engineer Strong experience in a DevOps environment with proven delivery of DevOps pipeline toolsets. Preferably experienced in agile, sprint-based lifecycles. Skilled at deploying applications into Windows10 environments. Experience with structured change, deployment, and release processes. This DevOps Engineer role offers the chance to work on high-impact projects within a supportive and More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid/Remote Options
VIQU IT Recruitment
environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating More ❯
a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates … Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active More ❯
a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates … Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active More ❯
asset Inventory Be able to work under pressure Strong experience of the following technologies required: Service-Now or similar ITSM system Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows10 and Windows 11 operating systems Mac OS Active Directory & Azure Active Directory Basic Networking (TCP/IP) Microsoft System Center Configuration Manager (SCCM) Virtual More ❯
also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of More ❯
also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of More ❯
Sheffield, South Yorkshire, England, United Kingdom
Akkodis
Fi, VPN, docking stations). Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook. Review and triage suspected phishing emails. Build, configure, and replace Windows 11 laptops for new starters and existing users. Enrol and manage laptops and mobile devices in Microsoft Intune. Support hardware setup - from monitor swaps to cable management. What You … or field support . Strong hands-on knowledge of: Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI) Microsoft Entra ID/Azure AD Microsoft Intune (device & mobile management) Windows10/11 configuration and troubleshooting Confidence diagnosing hardware, connectivity, and access issues. Familiarity with ITSM tools. Excellent communication and customer service skills. A proactive, pragmatic approach More ❯
digital user experience. 2. Architecture & Solution Design * Architect end-user computing solutions with a focus on performance, scalability, security, and cost-efficiency. * Design and maintain EUC platforms including Windows, macOS, VDI, and mobile endpoints. * Ensure alignment with enterprise architecture and cloud strategies. 3. Technology Implementation * Oversee deployment and lifecycle management of EUC technologies including: o Microsoft 365, Windows10/11 o Citrix/VMware VDI o Endpoint management (Intune, SCCM) o Application packaging and virtualization * Drive automation and standardization across the EUC estate. 4. Security & Compliance * Ensure EUC solutions adhere to Barclays' security policies and regulatory requirements. * Implement zero-trust principles, identity and access management, and data protection strategies. 5. Collaboration & Stakeholder Engagement … to enhance user experience and productivity. * Drive continuous improvement through analytics, user feedback, and service optimization. Skills & Experience Required: Technical Expertise * Deep knowledge of EUC technologies including: o Windows/macOS, Microsoft 365, Azure AD o Citrix/VMware Horizon, VDI o Intune, SCCM, Autopilot o Scripting (PowerShell, Bash) * Strong understanding of cloud platforms (Azure, AWS, GCP) and More ❯
West Kilbride, Ayrshire, Scotland, United Kingdom Hybrid/Remote Options
vertex-it-solutions
issues Provide printer support and advice ,Microsoft Suite and basic training to users Integrating hardware replacement requests into the standard replacement process Assisting with iPad use/issues Windows10 tablets support Mobile phones: Demonstration of functionality of handset to the users SharePoint Support Video Conferencing (VC) and Meeting Room: basic support and room checks Arranging … special events, e.g. Board Meetings etc (off site support) Providing remote support for tickets where users not at the base location Skills and Experience Customer liaison skills Windows OS literate knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives More ❯
issues via phone, email, and face-to-face, keeping users updated. Configure, maintain and test IT services, including meeting room technology and shared equipment. Support Microsoft 365 applications, Windows10/11, Active Directory, and Azure environments. Assist with the setup of new IT equipment, including desktop builds and network cabling. Deliver IT inductions and training … Take part in project-based work with the wider IT team. About You Experience in a 1st/2nd line IT support role, including deskside support. Knowledge of Windows OS, Microsoft Office/365, Active Directory, and Azure. Strong communication skills, confident working with staff at all levels. Organised, proactive, and able to manage your own workload effectively. More ❯