AbouttheRoleHelpdeskSupportOfficer Weareseekingaproactiveandcustomer-focused HelpdeskSupportOfficer tojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate. Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice. KeyResponsibilitiesHelpdeskSupportOfficer Helpdesk&ServiceDeliveryHelpdeskSupportOfficer Actasthefirstpointofcontactforclients,contractors,andstakeholders Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays ...