incident management, setting and improving the operating model for change managers, CAB, and incident managers. Possess deep knowledge of configurationmanagement, ensuring a healthy CMDB lifecycle in collaboration with the configuration manager. Improve service request management to reduce costs and increase satisfaction. Establish meaningful ITSM metrics and key user circles more »
operational models for Change Managers, Change Advisory Boards (CAB), and Incident Managers. ConfigurationManagement Expertise: Collaborate with the Configuration Manager to maintain a robust CMDB lifecycle, leveraging deep knowledge in configuration management. Service Request Optimization: Drive improvements in service request management to lower costs and elevate user satisfaction. Metrics and more »
the delivery of IT change initiatives, an advantage would be experience of application delivery, business analytics, CRM tooling, IT automation, App & Data integration and CMDB tooling. You will also have Experience assuring outputs from either strategic change projects or third parties against architectural designs and ensuring adherence to policies, standards more »
delivery of IT change initiatives is essential, with additional experience in application delivery, business analytics, CRM tooling, IT automation, app and data integration, and CMDB tooling being advantageous. Key attributes include the ability to identify unique security requirements of change initiatives, communicate security needs effectively with a diverse set of more »
the delivery of IT change initiatives, an advantage would be experience of application delivery, business analytics, CRM tooling, IT automation, App & Data integration and CMDB tooling. The right candidate will be able to identify the unique security requirements of change initiatives, communicate security needs effectively with a wide set of more »
ServiceNow ITSM Configuration Manager on behalf of our client. This key role involves managing the heart of their ITSM framework – the ConfigurationManagementDatabase (CMDB). As the Configuration Manager, you will develop and adapt configurationmanagement processes, to ensure they are seamlessly integrated and adhered to across the client … s global IT infrastructure. Key Responsibilities: CMDBManagement: Oversee daily operations related to configurationmanagement, ensuring a robust and accurate CMDB. Process Improvement: Continuously update and enhance CMDB data, spearheading projects aimed at improving configurationmanagement practices. Performance Metrics: Establish and monitor KPIs for the CMDB, providing regular reports on … ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and related modules. Regulatory Knowledge: Familiarity with regulated environments (e.g., GxP, CSV) and related IT quality standards. Service Management Acumen: Comprehensive experience in defining and more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Project Recruit
ServiceNow CMDB Analyst Our client, a leading global supplier for IT services, requires ServiceNow CMDB Analyst to be based at their client's office in Swindon, UK. This is a hybrid role - you can work remotely in the UK and attend the Swindon office 2 -3 days per week . … Server Audit Process, Critical Attribute workshops and improvements, Process & Governance work as well as supporting the ServiceNow upgrade. Key Responsibilities Support, Fulfill and Operate CMDB BAU requests. Coordinates and manage CI discovery and other data import method. Ensure that ITS managed assets are identified, controlled and properly cared throughout their … maintaining an accurate and complete CMDB. Maintain accurate configuration information on the historical, planned and current state of services and CIs. Run and deliver CMDB Health reports as required. Work to fulfil ConfigurationManagement Service Requests as assigned. Key Requirements Minimum 5+ years of experience as ServiceNow CMDB/ITOM more »