10 of 10 Contract Copilot Studio Jobs in the UK excluding London

Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows, IVR menus, DTMF, call queues, transfers Business hours, holidays, failover scenarios Copilot Studio (Agents & IVR Bots) Copilot Studio agent design 365 Contact Centre Telephony Consultant Topics, triggers, variables (local/… calling capabilities Phone numbers, call automation, and call routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational ...

just supporting it, particularly within environments undergoing major modern workplace transformation Technical Expertise: Strong understanding of Microsoft 365, with emphasis on: M365 Copilot, Copilot Studio and Azure based AI capabilities EUX productivity tooling, including core M365 services and Power Platform Azure and Entra ...

telephony, and automation tools. Key Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 … contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance ...

manage omnichannel voice, chat, and messaging capabilities. Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers. Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate … Service/Contact Centre . Strong knowledge of contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows ...

interested in your ability, with your background in Technology and your passion for learning, than your expertise in any one area. Microsoft PowerApps (Microsoft Copilot Studio)- to create low-code solutions. Power Automate Desktop- for automation solutionsOffice 365 Apps- including SharePoint, PowerBI etc. which ...

Hybrid | Immediate Start | Contract We are hiring an experienced AI Product Developer/GenAI Engineer to design and deliver enterprise-grade LLM and Copilot solutions within a high-impact AI Foundry environment. This is a hands-on role focused on building scalable, production-ready AI systems using LLMs … retrieval augmented generation), vector databases, embeddings and Azure AI services. Key Responsibilities Design and develop LLM-powered applications, AI agents and Copilot solutions Build and optimise RAG pipelines, embeddings and vector search Integrate AI solutions with enterprise systems, APIs and cloud platforms (Azure) Implement secure-by-design ...

routing, queues, workstreams, and agent experiences Design and implement call flows, IVR menus, and DTMF input handling Design and build conversational agents using Copilot Studio About you: You will have the following experiences: Extensive experience in a similar role Strong experience with Dynamics 365 Customer Service ...

controls. Standardise tooling (templates, DAX libraries, CI/CD, documentation, testing) to support consistent and governed development. Enable Gen AI and Co pilot Studio adoption by producing AI ready datasets and identifying opportunities for automation, anomaly detection, and forecasting. Optimise BI workflows by leveraging AI for documentation, requirements … logic. Deliver robust data transformations using Power Query (M) and SQL-based pipelines. Data Integration & Gen BI Integrate Power BI with Co pilot Studio and prepare models for AI agent consumption. Build workflow automation using Power Automate. Power BI Service Administration Manage datasets, workspaces, refresh schedules, usage monitoring ...

experience on below technical landscape Dynamics 365 CRM Technical Skills CCaaS (D365 Contact Center) Technical Skills Power Platform Development Skills Customer Service Module Power Virtual Agents/Co-pilot Studio for Chat and Voice bot Azure communications Services Dynamics Solution Management CI/CD with Azure DevOps Power ...

Dynamics365ContactCentreTelephonyConsultant365ContactCentreTelephonyConsultant PlatformSkills365ContactCentreTelephonyConsultant Dynamics365CustomerService/ContactCentre365ContactCentreTelephonyConsultant Caserouting,queues,workstreams,agentexperience Omnichannelconfiguration(voice,chat,messaging) Telephony&IVR365ContactCentreTelephonyConsultant Contactcentretelephonyconcepts365ContactCentreTelephonyConsultant Callflows,IVRmenus,DTMF,callqueues,transfers Businesshours,holidays,failoverscenarios CopilotStudio(Agents&IVRBots) CopilotStudioagentdesign365ContactCentreTelephonyConsultant Topics,triggers,variables(local/global) Conditionallogicandconversationflowcontrol Voice-enabledbots/IVRagents Speechrecognition&text-to-speechconcepts Errorhandling,retries,andgracefulfallbacks Integration Dataverseread/write … CallingPowerAutomateflowsandconnectors AzureCommunicationServices(ACS)365ContactCentreTelephonyConsultant ACSfundamentals Voice,SMS,andcallingcapabilities Phonenumbers,callautomation,andcallrouting IntegrationwithDynamics365 ConnectingACStoOmnichannelvoice ContextpassingbetweenACS,CopilotStudio,andD365 Data,Integration&Automation PowerAutomate Event-drivenflows(callstart/end,botoutcomes) Logging,notifications,anddownstreamactions Operational&Non-FunctionalSkills Monitoring&troubleshooting Calllogs,bottranscripts,sessiondiagnostics Identifyingdroppedcalls,loopingIVRs,timingissues Security&complianceawareness Role-basedaccess,dataprotection,callrecordings Solutiondesign End-to-endcalljourneydesign ...