4 of 4 Contract Escalation Management Jobs in the UK excluding London

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global critical situations process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

service standards and driving continuous improvement. Key Responsibilities Day-to-day leadership of a managed service and engineering team Ownership of incident, problem, and escalation management Engagement with key customer stakeholders and third-party suppliers Management of SLAs, KPIs, and customer satisfaction reporting Coordination and oversight … releases across test, reference, and production environments Driving service improvement, configuration management, and asset management Supporting commercial activities and identifying opportunities for service growth Essential Skills & Experience Demonstrable experience delivering managed services within the public sector Strong stakeholder engagement and relationship management skills Solid understanding of ITSM ...

strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging Code debugging and troubleshooting Network and Operating System debugging skills ...

. Configure and manage APIs, web services, and middleware for seamless data exchange. Lead complex integrations such as CMDB reconciliation, auto-ticketing, and identity management . Own technical delivery across multiple projects , ensuring governance and quality standards. Conduct risk assessments , manage dependencies, and implement mitigation strategies. Balance customization vs. … delivery planning, timelines, and resource allocation . Drive Agile execution models (Scrum, iterative releases) for BMC Helix implementations. Provide status reporting, stakeholder communication, and escalation management . Validate solution performance through E2E testing, UAT, and go-live readiness . Implement monitoring and health checks for CMDB and ITSM ...