Contract Type: contract to perm Overview: We are seeking a dynamic and experienced Senior IT OperationsManager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of … through their respective leads. Ensure effective resource planning, performance management, and development across the teams. Foster a culture of accountability, collaboration, and continuous improvement. Operational Management Oversee daily IT operations, ensuring high availability, performance, and user satisfaction. Manage escalations and prioritisation of support issues. Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response). Project Delivery … regulations (e.g. ISO27001, Cyber Essentials). Manage risk assessments, vulnerability management, and incident response processes. Stakeholder Engagement Act as a senior point of contact for internal stakeholders regarding IT operations and service delivery. Work closely with other business units to understand their IT needs and translate them into actionable initiatives Skills & Experience Required: Proven experience in a senior IT More ❯
in East London (40%). Your key contacts will include facilities (a basic knowledge of Health and Safety is essential), third-party IT partners, the Senior Management Team (SMT), operations, and the front-of-house team. Your IT support experience should include first-line support for O365 and SharePoint, entry systems and AV, laptops, Mac iOS, and Windows PCs More ❯
Data OperationsManager: We are seeking a dynamic and driven Data OperationsManager to lead a team of data engineers. You will oversee the daily operations of our data infrastructure and ensure the accuracy, availability, and security of data across the organization. This role will lead a team of data engineers and analysts, manage data … workflows, and collaborate with cross-functional teams to support data-driven decision-making. You will support the Head of Data in the delivery of the data operations roadmap. Key Responsibilities of the Data OperationsManager: Data Infrastructure Management: Oversee the design, implementation, and maintenance of data pipelines, databases, and data warehouses. Process Optimization: Develop and refine data … operations processes to improve efficiency, scalability, reliability and observability. Drive Engineering Excellence: Lead and manage all engineering activities across internal and external teams, ensuring high productivity and quality of execution. AWS Expertise: Strong expertise across AWS products, including S3, Glue, Spark, DBT, Terraform, and Redshift. Roadmap Prioritisation: Prioritize and manage engineering activities and personnel to deliver on a roadmap More ❯