Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid/Remote Options
Randstad Digital
strategic role where you will act as a Subject Matter Expert (SME) , driving optimal user experience across our digital products. You will be responsible for defining, executing, and synthesizing research that directly informs design and product strategy. This is a hybrid position requiring 3 days per week in our Newcastle office, working within a dynamic cross-functional environment. Contract … holiday entitlement of 33 days (pro-rata) . Key Responsibilities As a Senior User Researcher, you will operate independently and champion the user voice by: Conducting End-to-End Research: Independently design, plan, and execute research using a wide array of methodologies, including in-depth user interviews, contextual inquiries, and usability testing. Applying Mixed-Methods Mastery: Utilizing Advanced … Proficiency in both Qualitative Research and QuantitativeResearch (e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and More ❯
User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to … end user research and a background working with local authorities or councils to understand how public services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct … research using both qualitative and quantitative methods Run research activities end-to-end: designing, recruiting, conducting sessions, analysing data and presenting insights Translate findings into clear, actionable insights that influence product, service and strategic decisions Collaborate closely with multidisciplinary teams including product managers, designers, policy specialists and developers Engage and involve stakeholders across local and central government More ❯
artefacts to communicate systems thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we are seeking right customer insight to aid business decisions A willingness to develop and present thoughtful, innovative service solutions that enhance and improve the E2E experience … improve quality and understanding. Raise issues or opportunities to improve solutions, outcomes, process and quality as needed. Be ready to support with other design-related task requests such as research, content or testing, as needed, under supervision Actively participate in and contribute to design reviews, project rituals and collaboration, team playbacks and continuous improvement within the team. Qualifications & Experience … complex and/or transactional products and services, across end-to-end experiences and a variety of touchpoints and platforms. A strong understanding and demonstrable experience of contextual and quantitativeresearch, journey mapping, persona building, workshop facilitation and service prototyping. Knowledge of common Service Design techniques and their application in complex organisations A problem solver, comfortable with ambiguity More ❯
months, with potential extension for long term contract Rate: DOE/(Outside IR35) About the Role Our client is seeking an experienced Security Cleared User Researcher to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. You will engage directly with users and stakeholders to gather requirements, ensuring that solutions are usable … user needs. Your insights will play a key role in shaping product and service design at programme level. User Researcher Responsibilities Plan and conduct a range of qualitative and quantitative user research, including interviews, surveys, and usability testing. (Note: No personal data will be collected as part of these activities.) Engage with users and stakeholders to collate requirements … and identify opportunities to improve product usability and value. Work closely with Product, Service, and Engineering teams to translate research insights into actionable recommendations. Carry out benefits assessments to measure impact, adoption, and value delivered. Present clear, structured research findings to senior stakeholders to support decision-making across the programme. User Researcher Requirements Active SC Clearance - must be More ❯
Edinburgh, Midlothian, United Kingdom Hybrid/Remote Options
Pontoon
users. Prototype with Flair: Bring your designs to life using tools like Sketch, InVision, Figma, Axure, or Adobe XD, creating interactive prototypes that wow stakeholders. Balance Needs: Gather user research and insights to align business requirements with user needs, advocating for what's right for our customers. Adapt & Guide: Navigate technical constraints while providing guidance on the best possible … focus on app development. Ownership: Proven ability to take full ownership of Interaction Design projects. Prototyping Skills: Excellent layout and prototyping skills you can clearly articulate to internal teams. Research Insight: Ability to interpret quantitative and qualitative research to inform your design decisions. Complex Landscape Familiarity: Ideally, experience in financial services or similar complex environments. Collaborative Spirit More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid/Remote Options
Pontoon
users. Prototype with Flair: Bring your designs to life using tools like Sketch, InVision, Figma, Axure, or Adobe XD, creating interactive prototypes that wow stakeholders. Balance Needs: Gather user research and insights to align business requirements with user needs, advocating for what's right for our customers. Adapt & Guide: Navigate technical constraints while providing guidance on the best possible … focus on app development. Ownership: Proven ability to take full ownership of Interaction Design projects. Prototyping Skills: Excellent layout and prototyping skills you can clearly articulate to internal teams. Research Insight: Ability to interpret quantitative and qualitative research to inform your design decisions. Complex Landscape Familiarity: Ideally, experience in financial services or similar complex environments. Collaborative Spirit More ❯
Our Defence client are looking for a User Researcher/BA to support user research and adoption studies for the AI projects, driving solutions which are usable, valuable, and aligned with Defence user needs, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and quantitative user research (e.g., interviews, surveys More ❯
Our client are looking for someone to support user research and adoption studies for the development of the Test and Evaluation Marketplace application. Engage with users to collate stakeholder requirements to drive solutions which are usable, valuable, and aligned with user demands, while informing product and service design through structured insights and benefits assessments. Plan and conduct qualitative and … quantitative user research (e.g., interviews, surveys, usability testing). (NB - the Supplier will not collect personal data as part of these activities) Collaborate with Product, Service, and Engineering teams to translate insights into actionable improvements. Conduct benefits assessments to measure impact and value delivered. The role is outside IR35 Present findings to stakeholders to inform programme-level decision More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Lorien
of contexts. Investigates, defines and resolves complex issues through user-centered methods. Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences Strong understanding of quantitative and qualitative research methods, conducted in person and remotely. Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and More ❯