management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be a distinct advantage More ❯
distribution of Management Information from Service Management Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools IT Service Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your CV at your earliest convenience. More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
WWT EMEA UK LIMITED
Experienced in creating both high-level and low-level design documentation, with proficiency in Visio and Ekahau Pro. Familiar with IT service management and collaboration tools such as ServiceNow, Remedy and SharePoint. Highly organised, detail-oriented and focused on delivering a seamless end-user experience. All candidates will need to go through a background check. Must be eligible to More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Run-Time Group Ltd
technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯
Creative problem solver with the ability to work autonomously or as part of a team Effectively prioritise workload to meet targets Proficient in MS office tools Experience of using Remedy application For more information on this role, please contact Scarlet Wilson. More ❯
Southwick, Hampshire, United Kingdom Hybrid / WFH Options
Carbon 60
Troubleshoot IM/IX infrastructure Provide SharePoint IX support for the afloat IM lifecycle Act as a focal point for IM and SharePoint related issues for the afloat domain (Remedy process). Support the migration process for platforms moving between fixed and afloat domain in accordance with the migration strategy. Remove data from decommissioning vessels and archive to NHB … projects. Provide IM SME input and feedback on direction to NETOPS DIR Test content of revised Book of Reference BRd7747 before reissue. Attend monthly interop working groups. Respond to Remedy tickets and investigate IM interop issues. Test changes to software/system versions for impact on IM interop. Provision of new FLC sites for L2/L1 areas (Hub More ❯
Portsmouth, Hampshire, Southwick, United Kingdom Hybrid / WFH Options
Carbon 60
Troubleshoot IM/IX infrastructure · Provide SharePoint IX support for the afloat IM lifecycle · Act as a focal point for IM and SharePoint related issues for the afloat domain (Remedy process). · Support the migration process for platforms moving between fixed and afloat domain in accordance with the migration strategy. · Remove data from decommissioning vessels and archive to NHB … projects. · Provide IM SME input and feedback on direction to NETOPS DIR · Test content of revised Book of Reference BRd7747 before reissue. · Attend monthly interop working groups. · Respond to Remedy tickets and investigate IM interop issues. · Test changes to software/system versions for impact on IM interop. · Provision of new FLC sites for L2/L1 areas (Hub More ❯
