Key Responsibilities 1. Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting RootCauseAnalysis To Implement Effective Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing … Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting RootCauseAnalysis And Implementing Effective Solutions. 4. Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams. 5. Solid Understanding Of Security Best Practices Related To More ❯
who enjoys working with non-technical stakeholders, translating complex data requirements into clear, actionable outcomes that drive smarter decision-making. You'll play a hands on role in data analysis, transformation and root-cause investigation helping the business get to the "why" behind the numbers. We need someone who's confident navigating modern data stacks and comfortable … meaningful intelligence. What you'll be doing: Partnering closely with non-technical teams to understand and define data requirements Translating business questions into SQL queries, reports, and dashboards Performing root-causeanalysis to identify data quality or process issues Working with Matillion ETL to design, optimise and maintain data pipelines Supporting the development and maintenance of Snowflake More ❯
learn. Proven ability to work well with both technical and non-technical staff. Proven ability to work independently on multiple tasks with commitment and ownership. Excellent problem-solving and rootcauseanalysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and Intune administration. Knowledge of supporting conference room … and timely decision-making. Problem Solving Uses rigorous logic and effective methods to solve complex problems. Probes all potential sources for answers, looks beyond the obvious, and performs detailed analysis to identify root causes. Technical Learning Learns new skills quickly and adapts to emerging technologies. Actively participates in research, technical courses, and seminars to enhance competencies. Key Relationships More ❯
performing quality audits, producing process check lists, spotting deviations, etc. Experience in training others in Quality Management principles and topics Experience in formal process reviews Experience in performance of RootCauseAnalysis Experienced in trend analysis Experience in effectiveness review (maintaining KPIs, etc. More ❯
Alcester, Warwickshire, West Midlands, United Kingdom
InsideRight
Perform capacity planning to identify bottlenecks and recommend solutions by working with the Planner to support SIOP activity * Develop contingency plans for material shortages or equipment downtime. Data Accuracy & RootCauseAnalysis * Investigate and identify the root causes of data inaccuracies in planning, scheduling, or inventory records. * Collaborate with relevant departments to resolve issues and implement More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
communication with users throughout the ticket lifecycle. Support the Head of IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to rootcauseanalysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. More ❯
West Midlands (County), Birmingham, United Kingdom
Sherborne Talent Solutions
ISO 27001, NIST, and CIS frameworks. Produce detailed documentation for configurations, processes, and troubleshooting. Collaborate with global cloud, security, and infrastructure teams for consistent, secure operations. Support incident response, rootcauseanalysis, and ongoing improvements. Required Skills & Experience: Extensive experience executing network refresh projects. Strong expertise with Cisco, Palo Alto, HAProxy, and Azure networking. Solid understanding of More ❯
enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead rootcauseanalysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
ll do Design, configure and deliver network and security solutions Configure, maintain and troubleshoot routers, switches, firewalls and load balancers Implement authorised infrastructure changes and participate in CABs Conduct rootcauseanalysis and contribute to problem management Produce clear technical documentation, including SOWs and design artefacts Support internal projects and continuous improvement initiatives Provide on-call technical More ❯
Sheffield, South Yorkshire, England, United Kingdom
Randstad Technologies
exceptional service reliability, security, and efficiency across a complex, business-critical hybrid environment. As a System Administrator you will be the expert in providing final escalation support and performing rootcauseanalysis for complex issues. The core focus of the role will be managing all operations and maintenance across a hybrid environment, across a hybrid setting, managing More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid / WFH Options
Lorien
prioritise and deliver high-impact solutions. SQL & Data Validation Write and optimise SQL queries to extract, manipulate, and validate data. Support data profiling, cleansing, and quality assurance activities. Perform rootcauseanalysis on data anomalies and inconsistencies. Data Product Design & Delivery Work with Data Engineers to design scalable data pipelines and models. Contribute to feasibility assessments and More ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
fortice
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (eg, Job Scheduler) Strong problem-solving and analytical skills More ❯
Telford, Shropshire, United Kingdom Hybrid / WFH Options
Experis
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills All profiles will be reviewed against the required skills and experience. Due to More ❯
Wellington, Shropshire, United Kingdom Hybrid / WFH Options
Experis
with cross-functional teams to elaborate issues and devise solutions. Skills & Technologies PL/SQL and Java (core development and debugging) Live Service Support experience ServiceNow (ticket triage and rootcauseanalysis) Batch scheduling tools (e.g., Job Scheduler) Strong problem-solving and analytical skills All profiles will be reviewed against the required skills and experience. Due to More ❯
teams to elaborate issues and devise solutions. Skills & Technologies . PL/SQL and Java (core development and debugging) . Live Service Support experience . ServiceNow (ticket triage and rootcauseanalysis) . Batch scheduling tools (eg, Job Scheduler) . Strong problem-solving and analytical skills All of our opportunities require that applicants are eligible to work More ❯
Sheffield, South Yorkshire, England, United Kingdom
Marshall Wolfe
systems, including Networker Backup, Data Domain, and tape. Maintain and follow operational procedures, including out-of-hours support and on-call duties. Conduct technical peer reviews and deep-dive analysis to resolve issues. Design and develop components of technical solutions aligned with our client’s architecture and security standards. Collaborate with teams to identify improvements and contribute to our … technology roadmap. Required skills and experience: Strong knowledge of backup and recovery principles. Hands-on experience with Networker Backup, Linux/Windows OS, and backup targets. Problem-solving and rootcauseanalysis skills. Ability to work across teams and apply systems thinking. Experience in technology design and delivering results under pressure. Excellent communication and stakeholder management skills. More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
the National IT Technician: Utilise business requirements for the creation of test scripts and their execution Raise concise defects and provide testing support required for their resolution Support with root-cause-analysis into discovered defects and/or errors Support with the coordination of internal and external testing, with third party vendors and/or IIT developers More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Harvey Nash
build and maintain Java applications based on a microservice architecture. Desirable Skills Awareness of tech stack non core to role: React, Typescript Experience of engaging business users to perform rootcauseanalysis of production issues via screen sharing, understanding user behaviour etc. Able to clearly describe the underlying cause of production issues to technical and non More ❯
clear, concise and can be built based on the SAP Best Practices.Responsible for delivery of Inbound and Outbound Integrations from SAP HCM and Success Factors. Handle integration errors, perform rootcauseanalysis, and implement fixesEnsure that HR Solutions developed is consistent with the Computacenter Standard Definition and are stable, scalable and secureWork with developers to ensure technical More ❯
We're hiring multiple Senior Business Analysts to support a large-scale technology programme focused on hybrid cloud migration and adoption for a government client. Key Responsibilities: Lead strategic analysis to support business and technical change. Design processes and operating models for hybrid cloud environments. Analyse complex programme, technical, and business challenges; propose practical solutions. Facilitate workshops, stakeholder interviews … and requirements gathering. Produce clear documentation including use cases, process maps, and guardrails. What You'll Bring: 6+ years' experience in Business Analysis. Proficiency in techniques such as PESTLE, rootcauseanalysis, and business process modelling. Strong stakeholder engagement and communication skills. Experience in both business change and technical environments. Relevant qualifications (e.g. CBAP, CCBA, ECBA, PMI More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
governance framework across the UK banking business. Define and maintain data quality rules and controls to ensure key data sets meet required standards and effectively manage data risk. Conduct rootcauseanalysis of systemic or recurring data quality issues, identifying corrective and preventative actions. Perform thematic reviews to assess cross-functional data quality issues impacting multiple business … data management within a banking or financial services environment. Solid understanding of banking operations, risk management, and regulatory expectations (e.g., BCBS 239, GDPR, or similar). Experience performing data analysis, issue management, and remediation tracking . Proven ability to influence stakeholders and drive data quality improvements across complex business functions. Excellent communication skills, with the ability to translate technical More ❯
concise and can be build based on the SAP Best Practices. Responsible for delivery of Inbound and Outbound Integrations from SAP HCM and Success Factors. Handle integration errors, perform rootcauseanalysis, and implement fixes Ensure that HR Solutions developed is consistent with the Computacenter Standard Definition and are stable, scalable and secure Work with developers to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Sanderson
application teams to ensure databases and solutions meet performance and capacity requirements. Drive automation and standardisation of database processes. Manage incident, request, and problem resolution for database issues. Conduct rootcauseanalysis of recurring failures and implement corrective actions. Provide operational reporting, including capacity trends, success rates, and incident metrics. Support disaster recovery planning, testing, and execution More ❯
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Curo Services
concise and can be build based on the SAP Best Practices. Responsible for delivery of Inbound and Outbound Integrations from SAP HCM and Success Factors. Handle integration errors, perform rootcauseanalysis, and implement fixes. Ensure that HR Solutions developed is consistent with the customers Standard Definition and are stable, scalable, and secure. Work with developers to More ❯
of Linux & Unix commands* Basic knowledge of Oracle and associated database structures* ITIL Fundamentals* Ability to work effectively under pressure in a 24/7 live environment* Experienced in root-causeanalysis and break-fix resolution* Confident working both independently and as part of a dedicated support teamFor more information or immediate consideration for this opportunity, please More ❯