1 to 25 of 28 Contract Service Design Jobs in the UK excluding London

Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people … days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project ...

Service Design Lead - 6-Month Contract | £590/day | Inside IR35 | 3 Days/Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 … offers a flexible 3 days per week onsite and a competitive daily rate of £590/day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent, cost-effective Service Design Packages ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take ...

Lead Service Designer-SC Cleared-Secure Platforms Lead Service Designer, ideally with current SC Security or DV Security Clearance with experience of designing secure or air gaped platforms within government to work for our cure government. The Lead Service Designer will be tasked with providing management … service design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Lead Service Designer-SC Cleared-Secure Platforms- Essential Experience • Experience leading and line managing service designers, providing direction to build capability and excellence across functions. • Experience ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

Service Architect Must have an Active DV Clearance An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring … transitioned services enter live operation in a stable, cost effective, and governance aligned manner. About the Role - Service Architect As a Service Architect , you will design detailed end to end service models for low, medium, and high complexity deliveries. You will assess current operating and governance ...

Service Designer - Central Government Location: Remote (Occasional travel to Telford) Clearance: BPSS Contract: 6-month rolling IR35: Inside IR35 Experience: Must have Central Government experience Overview We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively … user-centred service design , not Service Management or ITIL. You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings. ...

deliberately different digital consultancy, delivering secure, modern solutions while up skilling client teams to ensure zero long-term dependency. We are seeking a Service Designer to support a public sector client on a live project, focusing on service design blueprinting and validation. You will join an existing … July, where you will be responsible for handing over the completed blueprint and supporting documentation to a subsequent supplier. Essential Skills: Strong experience in Service Design within large public sector or complex organisations. Proven ability to create service blueprints, journey maps, and operational models. Familiarity with Government ...

working with a consultancy feeding into the public sector looking for an actively active SC cleared lead service designer- Outside IR35- 6 month contract - £550 per day Key responsibilities Develop and maintain service blueprints and end-to-end journey maps Map operational finance processes (e.g. transfers, holds, reporting … reconciliation) Lead on data mapping across the service Identify and map external touch points and dependencies Highlight gaps, risks, hand-offs and non-happy paths across the service Ensure service design reflects technical constraints and delivery reality Contribute actively within sprint cycles and supporting delivery Essential ...

title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding … driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting ...

Title:Service Designer Rate: £525 (Inside IR35) Duration: 6Months Location: Remote - One day onsite in Manchester per week Clearance: BPSS Stages: 1 Stage Must Have Government Experience Key Responsibilities Design and map end-to-end services , considering people, processes, policies, data, and technology Apply user-centred design … vulnerable users Work collaboratively with product managers, researchers, content designers, developers, policy teams, and stakeholders Visualise and communicate complex services using artefacts such as service blueprints, user journeys, ecosystem maps, and process flows Identify pain points, risks, and opportunities across the service lifecycle Support teams through Discovery, Alpha ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

activities to generate evidence-backed insights for persona development. Key Skills/Knowledge/Experience (Up to 10, Avoid repetition) Strong UX strategy and service design background Experience creating enterprise IT personas (EUC/Digital Workplace) Ability to translate research into actionable IT strategy Stakeholder-facing, facilitation … presentation skills User research methods (qualitative & quantitative) Survey design and analysis Experience supporting enterprise IT or workplace transformation programmes Key Responsibilities (Up to 10, Avoid repetition) Lead stakeholder engagement to align persona objectives with business and IT strategy Define persona framework including roles, environments, motivations, pain points, and digital ...

have an excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the AI capabilities in the NOW platform to manage events of client's Transform products and technical … days per week onsite) Pay - attractive daily rate (inside IR35) Skills Minimum Requirements: Extensive experience (typically 15+ years) in observability and automation technology, tools, service, process with a strong focus on management, effectiveness and architecture. Significant experience in observability and automation architecture and enterprise systems. Proven expertise in designing ...

Design Analyst | GenAI | Copilot | Business Analyst | AI Consultant We are seeking an experienced AI Design Analyst/AI Business Analyst to lead the design and delivery of AI and Generative AI (GenAI) use cases within a complex, enterprise environment. This is a high-impact role focused … workflows, prompt engineering, and Copilot solutions, working across business and technology teams to define, design, and deliver AI-driven transformation. Key Responsibilities Define and shape AI use cases aligned to business objectives Design AI-enabled workflows, prompt patterns, and user journeys Apply prompt engineering, LLMs, and Copilot ...

title: AI Design Analyst (AI Foundry) Location- YBS Leeds and Bradford (3 days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid … teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility ...

title: AI Design Analyst (AI Foundry) Location- YBS Leeds and Bradford (3 days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid … teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility ...

BENEFITS Day rate £375-£450 Flexible working with minimal onsite (once per fortnight in Newcastle) Work on meaningful, government digital services Collaborative multidisciplinary design environment Opportunity to influence service design and accessibility standards THE CONTENT DESIGNER ROLE As a Content Designer , you will create clear, concise … SKILLS Active SC clearance Proven experience as a Content Designer within government or public sector environments Strong understanding of GOV.UK style guide and content design principles Experience working with CMS or government publishing tools Ability to translate complex information into clear, user-friendly content Experience supporting or interpreting user ...

objectives. Key Responsibilities Own and manage the product backlog, ensuring it is prioritised effectively to deliver maximum value. Work closely with Scrum teams (engineering, design, delivery managers, and analysts) to deliver product increments. Define and communicate product vision, goals, and roadmap aligned with organisational priorities. Collaborate with stakeholders across … business, technology, and operational teams to gather requirements and shape solutions. Ensure user needs are central to product development, working with user research and service design where appropriate. Translate complex requirements into clear product features and user stories. Facilitate backlog refinement, sprint planning, and product demonstrations. Use data ...

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices … governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid - 3 Days Onsite) Daily Rate : Flexible (Inside IR35) Contract Length: 6 Months Start Date: ASAP Key Responsibilities Lead and manage the Service Desk team, ensuring exceptional ...

dedicated to solving real customer problems. Key Responsibilities: Creative Problem Solving: Utilize your creative thinking to simplify complex problems and create visually engaging solutions. Design Production Assets: Craft infographics, logos, and other design elements that enhance our digital presence. User Interface Design: Create captivating interfaces … mobile applications, making the mundane exciting. Digital Design System: Collaborate to scale and refine our digital design system, ensuring consistency and quality. Storytelling Mastery: Leverage storytelling techniques to help communicate effectively with our audience. Prototyping: Bring your designs to life using prototyping software, primarily Figma, along with Adobe ...

plan, manage and execute complex work within time, cost and quality constraints, while ensuring compliance with established governance frameworks and Secure by Design principles. Working within upper-tier secure government environments, you'll engage with senior stakeholders, lead multidisciplinary teams and champion user-centred, accessible and secure service … implications clearly and confidently. Ensure alignment with internal programme governance frameworks and contribute to business cases, assurance reviews and formal reporting. Lead preparation for service assessments and internal governance boards. Champion user needs, accessibility and good service design throughout the full project lifecycle. Collaborate with user researchers ...

Central Government client is looking for a Portfolio Director to lead the strategic oversight and delivery of the Service Transformation portfolio across their services. This role ensures alignment with organisational priorities, drives efficiency, and delivers improved outcomes for citizens, businesses, and the environment. The Portfolio Director will … practice in portfolio governance, change management, benefits realisation, and stakeholder engagement across the organisation. What you will lead: Strategic direction and governance of the service transformation portfolio Maturing PMO practices: planning, prioritisation, reporting, assurance Senior leadership of the CMO and change management standards Portfolio performance, risk management, and benefits ...

Responsibilities: Manage test processes across multiple project stages, ensuring thorough and approved testing. Report to and be accountable to the IS Head of Service Design. Create, review, and approve checklists for each testing stage in collaboration with NATS Project Management. Record detailed test data including test conductors, timelines ...