25 of 25 Contract Service Design Jobs in the UK excluding London

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency … reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

SENIOR ERVICE DESIGNER - SASE & CYBER EXPERIENCE Were URGENTLY looking for an experienced Senior Service Designer to help shape the future of secure connectivity in a major telecom environment . Youll play a critical role in designing and evolving services around Secure Access Service Edge (SASE) . The Service Designer needs network, SASE and Cyber Security experience. Youll … be leading the enhancement of the existing Microsoft Defender for Cloud Apps (MDCA) service model to support the implementation of Dynamic Trust Service Edge (DTSE), enabling modern, cloud-native access with strong Zero Trust principles. KEY RESPOSNIBILITES: Service Design & Operational Modelling Lead the service design for SASE and DTSE capabilities Design and implement … proxies, and Citrix. Establish real-time, posture-aware access policies that adapt to user context, device health, and security posture for dynamic access control. Take ownership of the MDCA service model (including OIT Infra and SSO) and define necessary enhancements. Design operational processes , assess business impact, and model org changes. Work with stakeholders across infrastructure, cloud security, identity More ❯

within the UK Rate: £650 per day IR35: In scope Duration: 4 month initial contract + possible extension The request is to appoint a User Researcher to support the service design of departmental HR services in alignment with user-centred design principles and government service standards.You will map user journeys and record pain points which will … be used to inform service design decisions. It is anticipated that you will conduct user interviews and usability testing with a representative cross-section of internal staff.The project aims to improve the effectiveness, usability and accessibility of HR services for users. This phase will increase existing functionality, including additional functionality for contingent workers, onboarding of additional HR query … types to create a broader HR Query Service, expanding from just Resourcing queries, and HR Demand Management, including creating common demand design management capability Sought:A senior user researcher that is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services. At this role level, you will: Have been More ❯

Service Designer Location: Halifax - 2 days per week on-site Contract: 6 months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer … with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery More ❯

you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … experience is required.You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes … to a one-stop digital service portal. Key Responsibilities: Lead the design of user-centred HR services aligned with GDS standards Collaborate with senior stakeholders, business analysts, and technical teams Evaluate existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service More ❯

you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … experience is required. You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic … mailboxes) to a one-stop digital service portal. Key Responsibilities: Lead the design of user-centred HR services aligned with GDS standards Collaborate with senior stakeholders, business analysts, and technical teams Evaluate existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day … outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Role: Customer Solution Design Specialist Location: Bristol Duration: 9 Days Day rate: £490.00 Inside IR35 Active SC & NPPV3 required About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology … deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution … delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes More ❯

Interaction/Service Designer 6 months Telford/Hybrid 2 days on site per week £450-470 per day Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and … platforms. Role Description: An exciting opportunity for an Interaction and Service Designer to drive forward the UI elements of the CORE Modernisation work. You will be responsible for creating intuitive user interfaces and services. Your tasks will include developing service blueprints and customer journey maps, gathering insights to influence the design of service screens used by … internal users and ensuring adherence to brand guidelines and accessibility standards. In this role, you will create wireframes, prototypes and detailed design specs, iterating designs based on feedback and analytics. Your work will focus on solving complex design problems, enhancing user experiences and driving the overall design strategy across multiple services. You will work closely with the More ❯

Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business. Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes. Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to More ❯

role ideal for someone with strong experience in Java , Spring Boot , microservices , and API development , who thrives in collaborative, high-accountability environments. The successful candidate will contribute to backend service design, secure API delivery, and the development of reusable engineering assets across client engagements. Key Responsibilities Design, develop, and maintain backend services using Java and Spring Boot … OpenID Connect) Contribute to the development of microservices architectures and distributed systems Collaborate with frontend, DevOps, and QA teams to deliver cohesive, end-to-end solutions Participate in technical design sessions, code reviews, and architecture discussions Support the definition and evolution of CoE engineering standards and reusable components Ensure adherence to Agile delivery practices, CI/CD pipelines, and … DevSecOps principles Required Skills and Experience Strong hands-on experience with Java , Spring Boot , and enterprise-grade backend development Proven experience designing and implementing secure APIs and service integrations Solid understanding of microservices architecture , service orchestration, and distributed systems Experience working in regulated environments such as banking, fintech, or insurance Familiarity with CI/CD pipelines , containerisation (e.g. More ❯

for an experienced Digital Performance Analyst to join a product delivery team on an exciting public sector project. In this interim role, you'll work closely with stakeholders to design and implement performance measurement frameworks that track user needs, KPIs, and service goals. You'll use your analytical expertise to turn raw data into actionable insights, guiding improvements … role sits at the heart of delivery, where strategy, research, and data come together to drive better outcomes for users. What You'll Do Collaborate with multidisciplinary teams to design and embed performance frameworks (KPIs/OKRs) Analyse and interpret data to deliver evidence-based recommendations Use tools like Google Analytics, Splunk, and Google Data Studio to visualise service … Studio Confident designing and implementing performance frameworks (KPIs/OKRs) for digital services Skilled in user-focused data analysis, with the ability to draw insights from user behaviour and service usage Proficiency in SQL and comfortable working with large datasets Experience producing compelling data visualisations and performance dashboards Ability to work collaboratively and communicate effectively with both technical and More ❯

UX Researcher 6 months Glasgow - x2 days onsite x3 remote £500 per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and … marketing, to design and implement service solutions. Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure More ❯

UX Researcher 6 months Glasgow - x2 days onsite x3 remote £500 per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and … marketing, to design and implement service solutions. Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure More ❯

projects with recent BA experience, this could be the role for you. What You'll Be Doing: You'll join a dedicated Business Analysis Practice and help drive the design, development, and delivery of improved digital and automated services. Working across a broad organisational landscape, you'll gather and analyse requirements, identify improvement opportunities, and help shape solutions that … enhance performance and efficiency. Key responsibilities include: - Working with stakeholders to define and document business requirements - Supporting the delivery of automation and service improvement initiatives - Applying analysis techniques such as user journeys, personas, and stakeholder mapping - Contributing to projects delivered through Agile, Waterfall, or blended methodologies - Identifying benefits, risks, and potential impacts to support decision-making - Encouraging innovation and … promoting best practices in service design and delivery We're looking for someone with: - Proven experience as a Business Analyst or in a similar role - Strong communication, stakeholder engagement and facilitation skills - An analytical mindset with the ability to think strategically and solve problems - Experience working in or with complex organisations - Confidence in handling both qualitative and quantitative More ❯

strong engineering culture. Key Responsibilities Write clean, efficient, and well-tested Golang code within a microservices environment Collaborate with engineers, designers, and product managers to deliver robust backend solutions Design and maintain APIs and data contracts Take part in code reviews, pair programming, and Agile ceremonies Contribute to bug/incident resolution and technical documentation Mentor junior engineers and … of RESTful APIs, microservices, and relational databases like PostgreSQL Familiarity with CI/CD pipelines (GitLab, GitHub Actions) and cloud platforms (AWS preferred) Knowledge of gRPC & Protocol Buffers for service design and RPC communication Strong collaboration and communication skills Passion for clean, secure, and scalable code A solid track record of contributing to high-impact engineering projects What More ❯

and secure executive sponsorship for pilots and proofs of concept. Establish and maintain architectural standards and patterns to guide implementation across operational and technology domains. Ensure end-to-end service designs are aligned with strategic goals, architectural principles, and governance frameworks. Provide architectural assurance, challenge assumptions where necessary, and mentor team members to promote best practices. Support procurement processes More ❯

and secure executive sponsorship for pilots and proofs of concept. Establish and maintain architectural standards and patterns to guide implementation across operational and technology domains. Ensure end-to-end service designs are aligned with strategic goals, architectural principles, and governance frameworks. Provide architectural assurance, challenge assumptions where necessary, and mentor team members to promote best practices. Support procurement processes More ❯

and secure executive sponsorship for pilots and proofs of concept. Establish and maintain architectural standards and patterns to guide implementation across operational and technology domains. Ensure end-to-end service designs are aligned with strategic goals, architectural principles, and governance frameworks. Provide architectural assurance, challenge assumptions where necessary, and mentor team members to promote best practices. Support procurement processes More ❯

strategic priorities. Key Responsibilities of the Interim Housing Needs Research and Data Analyst: Lead on managing, interpreting and reporting complex housing data to monitor outcomes, highlight challenges, and inform service design Deliver robust Power BI dashboards and T-SQL solutions to support intelligent performance management across Housing Needs Partner across departments and with external stakeholders to align strategy … and insight, supporting the delivery of our Homelessness and Rough Sleeping Strategy Shape service improvements through data-driven innovation, enabling smarter, more preventative housing interventions Coordinate the delivery of statutory returns, Freedom of Information requests, and internal performance reports to senior officers, elected members, and government bodies Support system development, ensuring business continuity for critical data services Skills and More ❯

Company contractors welcome. About the Role: You'll be embedded in a multidisciplinary agile team, working on complex and critical services used across government. Your focus will be to: Design user-centred products and services aligned with government standards. Translate research and insights into elegant, intuitive interfaces. Collaborate closely with Product Managers, Developers, Researchers and Service Designers. Contribute … to the continuous improvement of design processes in secure environments. Essential Skills & Experience: Proven track record as a Product Designer or UX Designer on complex digital services. Strong understanding of user-centred design and GDS (Government Digital Service) standards. Experience working in agile teams within government or high-security environments. Excellent interaction and interface design skills … Experience in secure or defence-related environments. To Apply: If you're DV cleared, available to work full-time on-site in London, and excited by the opportunity to design services that truly matter - we'd love to hear from you. More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

We are looking for a UX/Service Designer in London! Due to the nature of the work the role is full-time onsite in Central London. Outside IR35, 12 months+ with a September start. A successful candidate will be required to hold DV Clearance. Due to timelines candidates already holding a valid clearance will be preferred. Reasonable Adjustments More ❯