1 to 25 of 27 Contract Service Design Jobs in the UK excluding London

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within … large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that seamlessly combine ...

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. ...

Deputy Director of Digital Standards & Inclusive Design Contract Length: 3 Months IR35 Status: Inside IR35 Role: Deputy Director of Digital Standards & Inclusive Design Sector: Public Sector Digital Transformation Daily rate: £875 - £985 Contract | Inside IR35 | 3 Months We are seeking an experienced Deputy Director of Digital Standards & Inclusive … Design to provide strategic leadership across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across ...

Deputy Director of Digital Standards and Inclusive Design Hybrid, 2 days on site per week in Manchester with travel to London either twice or once per month Inside IR35, £875 - £985 3 months with scope to extend by a further month BPSS We are seeking an experienced and visionary … digital leader to join a major public sector organisation as a Deputy Director of Digital Standards & Inclusive Design . This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale. The Opportunity ...

Service Designer - Unified Communications Location: Berkshire, Hybrid Contract: 3-6 Months Rate: £475 Outside IR35 We are seeking an experienced Service Designer with a strong background in Unified Communications and Telecommunications to support the design, optimisation and enhancement of UC services and customer experiences. Working closely with … business and technical stakeholders, you will define service requirements, facilitate discovery workshops, map end-to-end processes, and design scalable service models across voice, collaboration and communications platforms. Essential Experience Proven Service Design experience within a Telecommunications environment Strong Unified Communications experience, ideally including RingCentral. ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

currently supporting our Central Government client who are seeking a Deputy Director of Digital Standards and Inclusive Design on an initial 3 month contract. Location: Manchester (hybrid) Responsibilities of the role: Be a visionary Deputy Director of Digital Standards and Inclusive Design to lead and incubate ideas that … drive end-to-end service journey transformation within the public sector, with a particular focus on digital and technology standards, accessibility and inclusive design. This role is pivotal in shaping the future of digital government, ensuring seamless, proactive, and experience-centred public service delivery. Work across departmental boundaries ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across multiple sites/business units ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multipe industry sectors - would be nice to have worked (but not essential to have ...

Umbrella Engagement - 6 months - West Midlands - £600/day - Large Transformation Background - In depth Knowledge in all aspects of Service Design and Service Transition. ITIL Accreditation's. Successful candidate will have worked across multiple industry sectors - would be nice to have worked (but not essential to have ...

Hybrid) - SCC Flex Contract We are seeking an experienced User Researcher to support a large-scale programme, focusing on understanding the end-to-end service experience. The User Researcher will play a key role in uncovering user needs, identifying service improvement opportunities, and providing evidence-based insights … support service design and product decisions. Your responsibilities as the User Researcher: Conduct research across multiple user groups, including field-based and office-based workers. Understand how different users interact with services throughout the end-to-end journey. Identify pain points, service gaps, and opportunities for improvement. ...

willing and eligible to go through the SC Clearance process Overview We are seeking an experienced Data Protection Solution Architect to join the Service Operations team within one of our clients accounts. Service Operations forms part of the wider Hybrid Delivery function, which is responsible for delivering business … operational services across Managed Services and Applications, Multi-Cloud Services and Networks, Service Operations, Service Management and Security, and Service Futures and Optimisation. Due to increased project demand, particularly relating to the Data Centre Exit Programme , an additional Data Protection Solution Architect is required to support ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

public services use and share information through the development and adoption of open data standards. Working with local authorities, government bodies, technology partners and service providers, we help create the foundations for more efficient, transparent and user-centred public services across the UK. Our mission is simple: to promote … Information) - helping organisations improve the way vulnerability information is managed and shared. Open Referral UK - enabling the consistent, accessible publication of community and public service information. iStandUK is hosted by Tameside Metropolitan Borough Council, and this role is being recruited through the Council's IT service. The successful candidate ...

processes, performance measures and risk management practices. Collaborate with procurement and commercial teams on supplier lifecycle management. Drive continuous improvement and identify opportunities for service innovation. Essential Skills & Experience Proven experience as a Product Manager or Senior Product Manager. Strong ServiceNow product knowledge and practical experience. Experience delivering … managing IT services and technology products. Experience working with third-party suppliers and managing vendor relationships. Understanding of service design across the full service lifecycle. Broad technical knowledge and the ability to communicate effectively with technical teams. Strong stakeholder management and influencing skills. Experience operating within structured ...

improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness. Portfolio Assessment & Decision Support Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed … areas for intervention. Translate complex data into actionable recommendations for senior stakeholders. Automation & Digital Transformation Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first ...

improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness. Portfolio Assessment & Decision Support Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed … areas for intervention. Translate complex data into actionable recommendations for senior stakeholders. Automation & Digital Transformation Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first ...

improve user experience. Establish a continuous improvement backlog and delivery roadmap. Introduce measurable performance indicators to assess process effectiveness. Portfolio Assessment & Decision Support Design and implement frameworks for portfolio assessment that support governance and investment management. Develop mechanisms that provide insights into demand, supplier utilisation, and performance metrics. Embed … areas for intervention. Translate complex data into actionable recommendations for senior stakeholders. Automation & Digital Transformation Identify manual processes ripe for automation and lead the design of workflow automation solutions. Collaborate with digital and technology teams to embed automation in core VMO processes. Advocate for data-driven and digital-first ...

public sector programme delivering user-centred digital services. This is an excellent opportunity to work within a multidisciplinary team, conducting research that directly influences service design and delivery. Key Details £300-£325 per day Immediate start Mostly remote 1 day per month onsite in Newcastle Public sector environment … SFIA Level 4 role Initial contract with extension potential Requirements Proven experience conducting qualitative user research across the service life cycle Ability to plan, manage and deliver research activities independently Experience synthesising findings and communicating insights to stakeholders Strong stakeholder engagement and collaboration skills Experience working within agile, multidisciplinary ...

days per week in Glasgow The Role As a Data Business Analyst, you will support a number of critical workstreams across Operating Model Design, Data Quality, Data Dictionary and Data Taxonomy initiatives . Key Responsibilities Lead requirements elicitation, analysis and traceability activities across multiple workstreams. Produce and maintain business … delivery environments. Advanced stakeholder management and workshop facilitation skills. Strong user story development and backlog refinement experience. Experience producing user journey maps and supporting service design activities. Knowledge of operating model design and business transition processes. Strong data analysis, data mapping and impact assessment experience. Experience delivering ...

Month Contract - Manchester (Hybrid) - SCC Flex Contract We are seeking an experienced User Researcher to support a large-scale programme and to influence service design, product priorities, and user outcomes through evidence-based research. Your responsibilities as the User Researcher: Conduct user research with stakeholders and end users … understand needs and service demand. Identify barriers, pain points, and opportunities for service improvement. Assess accessibility, inclusivity, and potential user exclusion risks. Gather evidence to support prioritisation and delivery decisions. Translate research findings into practical recommendations for teams and stakeholders. As a successful User Researcher, you will have ...

teams, helping to understand user needs and improve digital products and services. You will conduct research, generate actionable insights and work closely with Product, Design, Technology and Business stakeholders to ensure decisions are informed by robust user evidence. Key Responsibilities Plan and conduct qualitative and quantitative user research, including … content and live services to identify usability issues and improvement opportunities. Embed user research throughout discovery, development and continuous improvement. Collaborate with Product Managers, Service Designers, Content Designers, Developers and Business Analysts. Present research findings and recommendations to technical and senior stakeholders. Ensure research considers accessibility, inclusion ...

influence the stakeholders and represent the organisation. You will lead and contribute to commissioning activity across a range of services inform procurement and support service design. You will work with partners and providers to develop effective, sustainable outcomes and value for money. Contract Information This post is offered ...