20 of 20 Contract Service Designer Jobs in the UK excluding London

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing … deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will … function as a Subject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This is a unique opportunity to help shape and define the … of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering teams, elevate our More ❯

This is a fantastic opportunity to work as a contract Service Designer on a remote basis, inside IR35 for the NHS. This Service Designer role will be predominantly remote with occasional visits to Leeds. The key experience required for this Service Designer position are: NHS Apps UX User centred design If you do have … the relevant experience for remote contract Service Designer position, please do apply. More ❯

Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35 My client is a global leading IT consultancy. They are on the hunt for a Senior Service Designer with proven Government Digital Service (GDS) experience. Key Skills and 'must have' experience: Experience of GDS/Government Digital services … Thorough knowledge of design thinking and user-centred design Experience leading service design projects with clients delivering outcomes, not just outputs Experience producing high-quality service design and user experience artefacts such as personas, user journeys, prototypes, and blueprints. An ability to synthesise user insights, market data and global trends - and turning them into great user experiences Collaborative … in UX design best practices and trends, and how to incorporate these into deliverables Experience running workshops with our clients and present deliverables to senior stakeholders Skills: Client Management Service Design User Interface Design Senior Service Designer - Remote with occasional travel to Leeds 3 months+ - £550-£580 per day inside ir35 Damia Group Limited acts as an More ❯

Senior Service Designer Rate: £570 per day Inside IR35 Location: Remote with occasional travel to Leeds Duration: ASAP start to March 2026 Sector: Large scale public sector digital programme We are supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a blended delivery team on a … digital service. You will lead user centred design activities across the full lifecycle, working closely with product, research and development teams to ensure that user needs are met and service quality is maintained at scale. What you will be working on Enhancing an existing national digital service with a focus on prescription and medication journeys Producing high quality … service design artefacts including service blueprints, personas, user needs maps, journey maps and future state proposals Leading design thinking activities and ensuring user needs inform product decisions Owning and maintaining the user needs repository Supporting user research activities and usability testing Working with senior stakeholders to present findings and recommendations Collaborating with cross functional teams to guide delivery More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile teams to … Actively contribute to the design community to share knowledge, generate ideas, and embed design principles across products, services, and customer journeys. What you'll need Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams. Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate … seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to … be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into More ❯

Job Title: User Experience Design - Service Designer ?? Location: Newcastle, Cobalt Business Park ?? Working Model: Hybrid ?? Contract Duration: 1 December 2025 - 30 September 2026 ?? Pay Rate: £292/day PAYE | £388/day Umbrella ?? Job Description As a Service Designer , you will lead a human-centred design approach across all project phases - from discovery and problem framing … considerations. ?? Key Responsibilities ?? Lead and apply human-centred design methodologies across discovery ? delivery. ?? Conduct ethnographic research and advanced UX/user research to uncover insights. ?? Synthesise findings into meaningful service concepts and recommendations. ?? Facilitate workshops to gather insights, align stakeholders, and drive collaboration. ??? Create user journey maps and service blueprints to visualise end-to-end experiences. ?? Develop prototypes … and ensuring design coherence. ?? Stay up-to-date with industry best practices, trends, and emerging methods. ?? Skills & Experience ? Advanced proficiency in UX Research (required) ?? Strong experience in User Research, Service Design Thinking, System Design, Design Thinking (preferred) If you are interested in this position, please apply directly. Randstad Technologies is acting as an Employment Business in relation to this More ❯

the best approach to co-designing a shared digital care record that enables seamless access to patient and citizen information across care settings. We are seeking an experienced Senior Service Designer to play a pivotal role in this formative stage. Key Responsibilities Management, Leadership & Training Act as an expert and advocate for service design best practice. Coach … and support teams; promote continuous learning. Facilitate collaboration, resolve team issues, and foster a positive working environment. Advise and coordinate staff, delivering training where required. Planning & Design Lead complex service design activities, introducing and embedding new ways of working. Design services and components that meet organisational objectives and user needs. Prioritise user stories, assess design options, and manage associated … stakeholder expectations, resolve conflicts, and maintain strong relationships. Facilitate collaboration and represent user needs throughout the organisation. Provide constructive feedback and champion a user-centred approach. Digital & Information Recommend service design and prototyping tools; adapt to new technologies. Use prototyping techniques and basic HTML where required. Finance & Assets Ensure safe use of equipment and deliver value for money. Support More ❯

Lead/Senior Digital Service Designer - INSIDE IR35 - REMOTE Our client, a leading professional services company, to join the team on a contract basis in a remote role. (Some ad hoc travel to client sites for workshops etc) Role: Committed service designer with a proven track record, preferably working within local or central government or experience More ❯

We are looking for a Lead Service Designer to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯

We are looking for a Lead Service Designer to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯

We are looking for a Lead Service Designer to join a high-impact HR transformation programme focused on delivering a seamless, user-centred digital experience. This role is pivotal in shaping how employees interact with HR services, using GDS principles to create a streamlined, intuitive service portal. You'll work closely with senior stakeholders, business analysts, and … cross-functional teams to design services that reduce inefficiencies, elevate user experience, and support strategic workforce planning. Key Responsibilities: Lead the design of HR services aligned with Government Digital Service (GDS) standards Collaborate with stakeholders across the business to understand service pain points and opportunities Evaluate and redesign existing HR contact routes (e.g. generic mailboxes) into a unified … digital portal Shape and refine a tiered HR service desk model Translate business needs into a ServiceNow-based service catalogue and digital experience Drive stakeholder engagement and behavioural change across the organisation Mentor and guide team members in service design best practices Support demand management and query service functions Contribute to strategic goals including automation and More ❯

Senior Service Designer 215.06 per day PAYE 274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales … across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. … Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods More ❯

Senior Service Designer £215.06 per day PAYE £274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales … across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. … Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods More ❯

Location : Fully remote Day Rate : £425p/d - Inside IR35 Duration : 3 months (scope for extension) About the Role We're looking for a skilled Service Designer to help shape public services that are user-focused, inclusive, and effective. Working at SFIA Level 4/5 , you'll be a part of design activities within multidisciplinary teams, using … evidence and empathy to improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across departments. Ensure services meet accessibility and GDS standards. Work independently within a defined framework, contributing to agile delivery. Skills and Experience … Experience in service design, ideally in the public sector. Strong communication and stakeholder engagement skills. Proficiency with tools like jira, gitlab, or similar. Understanding of user-centred design and agile methodologies. Desirable Familiarity with GDS standards and service assessments. Experience designing for diverse and vulnerable user groups. Why Join Us? Make a real impact on public services. Enjoy More ❯

Venesky-Brown's client, a public sector organisation in Cardiff, is currently looking to recruit a Service Designer for an initial 4 month contract with potential to extend on a rate of £282.39/day (Inside IR35). This role will be predominantly remote with some travel to offices in Cardiff. Responsibilities: - Act as an expert and advocate … practice, coaching and mentoring teams. - Advise and coordinate staff, deliver training, and share knowledge. - Identify and resolve team issues, foster collaboration, and create a positive working environment. - Lead complex service design activities and implement new ways of working. - Design services and components to meet business needs and user requirements. - Prioritise user stories, evaluate design options, and manage risk. - Apply … working at this level, across the range of work procedures and practices. - Evidence of continuous professional development. - Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes. - Experience of interpreting evidence-based research and incorporating this into your work. - Experience of meeting performance targets and More ❯

Contract Service Design Lead DV Cleared Preferred Ncounter are supporting a large-scale Defence and Public Safety programme seeking a Service Design Lead with a strong background in user research, creative problem solving and end to end service design. You will guide multidisciplinary teams to create services that are evidence driven, inclusive, and built around real user … needs. This role blends hands on research leadership with strategic service design, ensuring clarity from discovery through to delivery. You will shape propositions, map complex journeys, and drive insight led decision making across multiple workstreams. You will support and coach researchers and designers, raise capability standards, and ensure outputs meet recognised user centred design expectations across government. Key Responsibilities … Lead user research planning, method selection, fieldwork and synthesis across services Create and iterate service maps, user journeys, prototypes and testing plans Translate research into actionable service improvements grounded in measurable value Apply design thinking and creative exploration to solve complex policy and operational challenges Coordinate design and research activity across a wider programme ensuring consistency and clear More ❯

I am working with a consultancy feeding intot he public sector who need a Service Designer to join a 3 month project.Outside IR35Fully remoteEnd date - 31st March 2026£300 per day- GDS experience- Service design More ❯

I am currently working with a consultancy feeding into a public sector client looking for SC cleared Service Designers. Active SC clearanceInside IR35£400- 450 per dayFully remote6 month contractImmediate start More ❯