17 of 17 Contract User-Centered Design (UCD) Jobs in the UK excluding London

translating findings into actionable insights. Leading User Research projects for clients across the public and private sectors, applying user-centred (UCD) methods in Agile environments + working with a diverse range of stakeholders. User-Centred Design (UCD): scoping + delivering … ideation to implementation Stakeholder Management: communicating with key stakeholders, influencing, persuading, ensuring buy-in + educating on User-Centred Design (UCD) methods. Strong facilitation skills including for remote and in-person User Research workshops. Government/GDS + NHS Service Standards experience strongly preferred. ...

dynamic team dedicated to reimagining customer onboarding experiences and enhancing in-app banking functionalities. If you have a passion for user-centered design and a knack for creating seamless digital experiences, we want to hear from you! Key Responsibilities: Lead … design, encompassing research, interaction design, and some UI work. Collaborate with cross-functional teams to ensure cohesive design delivery across web and mobile platforms. Drive customer experience improvement initiatives, focusing on reducing drop-out rates and boosting conversion through innovative AI solutions. Help shape ...

Title: Product Designer - Design System Location: City of London, 2-3 days per week Contract Type: Temporary (12 Months) Salary: DOE Working Pattern: Full Time Are you ready to make a significant impact in the world of financial technology? Our client, a leading financial institution, is seeking … navigating ambiguity. Exceptional attention to detail, especially with visual design principles such as composition, typography, and layout. Demonstrable expertise in user-centered design, with a track record in both consumer and developer-facing products. Proficient in Figma, with a solid understanding ...

ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design principles across programmes. Key Responsibilities Include: Planning and conducting qualitative and quantitative research, including interviews, surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design ...

Keynes & remote (hybrid) IR35 Status: Inside Start: ASAP Role Overview: A Senior Service Designer is required for our Government Client to coordinate Service Design activities across their technology and operations portfolio, ensuring designs are robust, cost effective and aligned with the clients strategic objectives. You will contribute … equivalent experience in Computer Science or Information Technology. Hold a professional level certification such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. Translate business, user ...

Service Designer - Central Government (UCD-Led Projects) 3-Month Rolling Contract | £530 per day (Inside IR35) Fully Remote (UK-Based Only) We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving fraud related … research activities, synthesising insights to define user needs, current pain points, and opportunities for service improvement. Create and maintain key UCD artefacts such as service blueprints, journey maps, ecosystem maps, process flows, and prototypes. Collaborate within a multidisciplinary delivery team (researchers, PMs, interaction designers, developers, policy ...

and business needs. Skills and Experience Required: Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Creating end to end Service Design Packages (SDPs). Understand Agile and user-centred design approaches, and how they integrate with service delivery. Experience leading and line managing Service Designers, providing ...

customers, stakeholders, and internal teams. The role will lead on planning, designing, and delivering high-quality user research to inform service design and product development decisions within an agile environment. UX Researcher/User Researcher Responsibilities: Lead on end-to-end user research across discovery, alpha, beta, and live phases Plan, design, and deliver qualitative and quantitative research activities Translate user insights into clear, actionable recommendations Collaborate closely with product, design, and delivery teams Engage and influence senior stakeholders using evidence-led research ...

IR35) Duration: 6Months Location: Remote - One day onsite in Manchester per week Clearance: BPSS Stages: 1 Stage Must Have Government Experience Key Responsibilities Design and map end-to-end services , considering people, processes, policies, data, and technology Apply user-centred design practices to ensure … risks, and opportunities across the service lifecycle Support teams through Discovery, Alpha, Beta, and Live phases Ensure services meet accessibility, inclusion, and ethical design standards Contribute to continuous improvement and design maturity within DWP Essential Skills & Experience Proven experience as a Service Designer working on complex ...

client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models … ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business and user requirements into account. Key Info: Role: Senior Service Designer Duration: 6 Months Rate: £475 per day Status: Inside IR35 Working Pattern: HybridLocation: Milton ...

Role You will quickly immerse yourself in a sophisticated business and data landscape, analysing and challenging existing systems and processes to help design and document a future-state solution. Key responsibilities include: Analysing, documenting and challenging current systems and processes Capturing and defining … when required) Supporting usability testing, QA collaboration and release cycles Producing and maintaining high-quality documentation in Confluence Championing user-centric design and innovative thinking Essential Experience & Skills Proven track record delivering value on web and application development projects Experience working in complex, data-heavy business ...

flexible working model based out of modern hubs in: Newcastle, Leeds, Manchester, or Scotland. What You'll Do Drive User-Centric Design: Analyze target user needs and task performance to create optimized, seamless end-to-end experiences. Expert User Research: Conduct … depth interviews and usability testing to gather actionable insights. Lead & Influence: Act as a subject matter expert, making key design decisions and solving complex problems across multiple teams. Continuous Iteration: Use real user feedback and testing results to refine designs and stay ahead of industry best ...

evidence-based, focusing on user needs over government, policy, or department needs. Key Responsibilities and Skills: User-Centred Design: Using user research, data, and analytics to inform content decisions. Accessibility & Clarity: Writing clear, concise, and accessible English following the GOV.UK style guide. … Stakeholder Management: Building relationships to influence stakeholders and at senior levels, guiding content strategy and mentoring others. Community: Active participation in the content design community for peer support and development. ...

evidence-based, focusing on user needs over government, policy, or department needs. Key Responsibilities and Skills: . User-Centred Design: Using user research, data, and analytics to inform content decisions. . Accessibility & Clarity: Writing clear, concise, and accessible English following the GOV.UK … Management: Building relationships to influence stakeholders and at senior levels, guiding content strategy and mentoring others. . Community: Active participation in the content design community for peer support and development. ...

services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs. Key Responsibilities Plan, design and conduct user research across the product lifecycle Use a range of qualitative and quantitative research methods Work closely with Product Managers … Designers and Developers in agile teams Turn complex findings into clear, actionable insights Advocate for user-centred design and accessibility best practices Contribute to research repositories and insight libraries Essential Experience Proven experience working as a User Researcher within GDS environments Strong understanding ...

reusable and open code. Collaborate with other developers. Fix service faults and maintain infrastructure. Apply modern development standards. Use prototyping methods and tools. Design and build software components. Support integration between systems. Focus on user needs and experience. Operate and improve production services. Provide Level … certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITIL certification will be desirable. Experience of working in Agile teams ...

based in Bristol, Birmingham, Leeds, Liverpool, Manchester or Newcastle. Our client is seeking an enthusiastic and passionate advocate of user-centred design who will ensure digital services are designed, built and continuously improved in line with the Government Service Standard. The role plays a key part … Standard. Ability to explain complex technical concepts to non-technical audiences. Minimum 5 years’ experience in digital service delivery, user-centred design or related fields. About Us We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent ...