IT Engineer
- Hiring Organisation
- Venn Group
- Location
- Wakefield, West Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
remain available to frontline services. Responsibilities: Provided 2nd line support across desktop, laptop, mobile, and application issues Investigated and resolved escalated incidents from the service desk within agreed SLAs Supported user account management within Active Directory and Office 365 Assisted with device builds, configuration, and deployment of end user … Office 365 (user admin, troubleshooting) Good understanding of desktop and laptop support Experience working within a ticketing system and ITIL environment Strong troubleshooting and customer service skills Previous public sector experience highly desirable ...